In episode #110 of The CXChronicles Podcast we welcomed Nicole Garberg, VP of CX at Engine based in the Minneapolis-St.Paul area.
Engine is a new kind of data-driven marketing solutions company. Powered by data, driven by results and guided by people, we help our clients make connections that count—leading to bottom line growth, an inspired workplace and business transformation.
With global headquarters in New York and 17 offices across North America, the UK, Europe and Asia-Pacific, Engine offers clients a vast range of marketing solutions—from insights and content to distribution and technology.
Megan has over 20 years’ experience conducting and synthesizing primary market research, competitive intelligence and industry specific data to create actionable insights and recommendations for key business stakeholders.
She has become an expert at delivering research results that tell a story tailored to specific audiences highlighting the role they play in bringing recommendations to fruition.
Episode 110 Highlight Reel
Megan & Adrian talk through The Four CX Pillars; Team, Tools, Process and Feedback and provide a number of ideas for how any business or team can improve their ability to leverage customer data to make better decisions on building an optimal customer experience.
Huge thanks to Megan for coming on the show and sharing her story with all of us — there’s tons of valuable insights and information for the listener to take away from this episode!
Learn more about Engine and Nicole’s team by checking them out at the link below
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