Hey CX Nation,
In this week's episode of The CXChronicles Podcast #222 we welcomed Sandra Thompson, Founder Director of The Ei Evolution based in London, England.
The Ei Evolution intends to achieve three things by 2030:
1) Employees experience more joy in their work as colleagues are more thoughtful and bosses are more compassionate.
2) People have longer-lasting positive memories of their experiences as customers when businesses use neuroscience, psychology and behavioural science to create stronger emotional connections.
3) Teachers and their pupils thrive as they develop the skill of emotional intelligence
In this episode, Sandra and Adrian chat through how she has tackled The Four CX Pillars: Team, Tools, Process & Feedback and shares tips & best practices that have worked across her own customer focused business leader journey.
**Episode #222 Highlight Reel:**
1. Why building world class CX is like building a puzzle, piece by piece
2. Building your “Spider-Senses” as you evolve into a customer focused business leader
3. Creating clarity around accountability, responsibility, authority with your team
4. Listen to front line employees to understand the primary customer friction points
5. Understanding the situation, behaviors and impact that your business has on its users
Huge thanks to Sandra for coming on The CXChronicles Podcast and featuring her work and efforts in pushing the customer experience & customer success space into the future.
Click here to learn more about Sandra Thompson
Click here to checkout Ei Evolution
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Go tell one of your friends or teammates about CXC's content, our strategic partners (Hubspot, Intercom, Zendesk, Forethought AI, Freshworks & Ascendr) + they can learn more about our CX/CS/RevOps services & please invite them to join the CX Nation!
Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations?
Click here to grab a copy of my book “The Four CX Pillars To Grow Your Business Now” available on Amazon or the CXC website.
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Remember To Make Happiness A Habit!!