In this episode of the CXChronicles Podcast Adrian chats with the CXNation about why it is critical to conduct regular customer satisfaction or CSAT surveys inside of your business. Customer feedback is key to understanding your customers wants, needs and trigger points. Also CSAT, NPS, eNPS scores all give you tons of valuable information for improving your business through the power of customer experience today! Listen to this updated CXWeekly update to get a bunch of free advice on why you need to start collecting this information ASAP to make more money!!!
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