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On-demand services
Senior CX, CS and RevOps expertise, embedded in your team
- Fractional CS and CX leadership
- Playbooks, processes and team training
- AI agents and automation in your existing tools
- Audits from 30 days, then month-to-month support
Your tech stack isn't broken. It's underused.
CXChronicles is a CX, Customer Success and RevOps consultancy. We help growth-stage teams get far more out of the people, tools, processes and customer feedback they already have.
A typical customer tech stack
How much of each tool teams actually use
CRM
Help desk
Automation
Reporting
AI agents
20–30%Average software utilization, on roughly $1.24 trillion of annual software spend.
Leaders from these companies have joined The CXChronicles Podcast
It started with conversations.
Nearly 300 conversations with the world's best customer-focused leaders taught us what actually works. That knowledge built our partnerships, and our partnerships built the way we work today.
- 1
Nearly 300
Episodes of real-world insight
The CXChronicles Podcast captured how founders and executives build their teams, tools, processes and feedback loops.
- 2
10+
Strategic partnerships
Those insights led to partnerships with leading CX and CS software, including HubSpot, Zendesk, Salesforce and Intercom.
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Today
On-demand, partner-led services
We combine that knowledge and those partnerships into hands-on services that make your customer operations work.
The Four CX Pillars
Every engagement looks at four connected parts of your customer operation. Fixing one in isolation rarely sticks.
Team
Clear roles, ownership and the skills your customer-facing people need to do great work.
Tools
A CRM, help desk, AI and automation set-up that your team actually uses, and that tells you the truth.
Process
Workflows, handoffs and playbooks that remove friction for customers and your team.
Feedback
Voice of the customer, NPS and CSAT turned into decisions, not dashboards nobody reads.
How we work with you
Talk to usPartner solutions
The right tools, implemented properly
- HubSpot Solutions Partner
- Implementation and migration, with HubSpot's onboarding fee waived
- Preferred pricing across leading CX and CS platforms
Content
Thought leadership that keeps working
- Featured episodes on a top-5-ranked CX podcast
- Content bundles of reels, quotes and posts
- Live and virtual event content
How an engagement works
Diagnose
We review your team, tools, processes and feedback, and benchmark what we find.
Prioritize
You get a short, ranked list of fixes, starting with the ones that move revenue and retention.
Implement
We build alongside your team: configuration, automation, AI, playbooks and training.
Measure
We track adoption and outcomes, then keep improving with ongoing support if you need it.
15% → 88%HubSpot platform utilization
How Incentivesmart turned an underused CRM into its revenue engine
They were paying for HubSpot Marketing, Sales and Service Pro, and using a fraction of it. In one engagement we:
- Cleared an 8-figure pile of stale deals so forecasts reflected reality
- Cut 126 messy industry fields down to 18 clean segments
- Automated speed-to-lead, so every demo request gets a follow-up within 15 minutes
The CXChronicles Podcast
Host Adrian Brady-Cesana sits down with founders and executives to talk about how they build customer-focused businesses, one pillar at a time.
Nearly 300episodes
120+countries listening
Top 5CX podcast
Consistently ranked a top 5 CX podcast, including #2 by Feedspot, #2 by Ozonetel, #3 by Contentful and #4 by Zendesk.
- Episode 283Stop losing revenue to missed signalsJoseph Lepordo, CEO at In2ition
- Episode 280Treat every customer like your best customerJosh Schachter, SVP at Gainsight
Get CXC Weekly
Join 15,000+ customer-focused leaders who get our weekly roundup.
- New podcast episodes and key takeaways
- Practical CX, Customer Success and RevOps insights
- Event invites and community news
Questions we hear a lot
Can't find your answer? Ask us directly.
What does CXChronicles do?
We help growth-stage companies improve customer experience, Customer Success and revenue operations. We offer on-demand, partner-led services, solutions from leading CX and CS software partners including HubSpot, and content built from The CXChronicles Podcast.
What are The Four CX Pillars?
The Four CX Pillars are Team, Tools, Process and Feedback. Created by CXChronicles founder Adrian Brady-Cesana, the framework looks at customer-facing operations as one connected system, so you can see where friction starts and which fix will make the biggest difference.
Do you work with HubSpot?
Yes. We're a HubSpot Solutions Partner, certified in HubSpot implementation. We implement, migrate and optimize HubSpot, and can waive HubSpot's onboarding fee on Professional and Enterprise plans.
How is CXChronicles different from hiring a full-time CX or RevOps leader?
You get senior CX, CS and RevOps expertise on demand, without the cost and time of a full-time executive hire. Engagements can be a focused audit, a defined project or ongoing support, and they scale up or down as your needs change.
Where can I listen to The CXChronicles Podcast?
On Apple Podcasts, Spotify, YouTube, Amazon Music and other major podcast players, with nearly 300 episodes and new episodes released regularly.
Find out what your stack could be doing for you.
A 30-minute conversation, no obligation. We'll tell you where we'd start.