Hey CX Nation,
In episode #165 of The CXChronicles Podcast we welcomed Aaron Biggs, Vice President of Revenue at Deft based in Chicago, IL.
The Deft team humanizes technology. By actively listening to their clients, learning and collaborating to develop tailored solutions that perfectly fit their customer needs. Deft also designs, builds, operates, secures, and scales unique technology solutions with a singular purpose: to deftly deliver on the promise of technology for their customers.
In this episode Aaron and Adrian chat through how Deft tackles The Four CX Pillars: Team, Tools, Process & Feedback + share some of the tips & tricks that have worked for the team as they've built & grown their customer portfolio & revenue.
**Episode #165 Highlight Reel:**
1. Building a “Swiss Army Knife” of strategic partners to build and scale your business
2. Creating value-packed information during your discovery calls to attract ICPs
3. Calculating the opportunity cost for properly utilizing your existing tech-stack
4. Building living playbooks that are aligned for your team & customers
5. Democratize your customer feedback now to grow your business faster!
Huge thanks to Aaron for coming on The CXChronicles Podcast and featuring his team's work and efforts in pushing the IT services and IT consulting space into the future.
Click here to learn more about Aaron Biggs
Click here to learn more about Deft
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