Hey CX Nation, In this week's episode of The CXChronicles Podcast #258 we were live at Cyara XChange 2025 based in The W Hotel in downtown Austin, TX. XChange is an industry event focused solely on customer experience assurance, where industry leaders come together with peers and industry experts, as well as Cyara leaders and product teams, to network, collaborate, and gain new strategies to help achieve their CX/CS objectives and elevate key contact center performance metrics for the future….
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257: Avaya Experience Platform – The Future Of CX Today | Tony Lama
Hey CX Nation, In this week's episode of The CXChronicles Podcast #257, we welcomed Tony Lama, SVP & GM of Product at Avaya based in Morristown, New Jersey. Avaya gives their customers the freedom to take their business in the directions that benefit them most. They provide the paths for both customers and their employees where every moment big and small can drive in the moment, memorable experiences. In his role as SVP & GM of Product at Avaya, Tony…
Read More256: Unleashing The Power Of Military Spouse CX Talent | Live From Community Builders Week
Hey CX Nation, In this week's episode of The CXChronicles Podcast #256 we were live at Instant Team's Community Builders Week & CX Virtual Summit based in Southern Pines, NC at their company headquarters. Our guest interviews for this IRL (in-real life) episode included Liza Rodewald (Founder & CEO), Erica McMannes (Founder & CXO), Greg Avallone (SVP of Sales & Partnerships), Amy Price, MBA (SVP of CX), Jennifer Martin & Erica North, both military spouses themselves (Strategic Partnerships Managers), &…
Read More255: Combining Humans & Machines To Deliver Incredible Customer Experiences | Tim Houlne
Hey CX Nation, In this week's episode of The CXChronicles Podcast #255, we welcomed Tim Houlne, CEO at Humache based in Frisco, TX. Humache combines the strengths of both humans and machines to deliver exceptional customer experiences. Since first opening their doors in 1988, Humach has been at the forefront of customer experience (CX) innovation, delivering world-class call center solutions that have transformed CX for hundreds of clients worldwide. In this episode, Tim and Adrian chat through the Four CX…
Read More254: Leveraging BPOs To Manage Your Customer Experience As Your Business Grows
Hey CX Nation, In this week's CXWeekly Update we walk through some ideas, goals & CTAs to begin leveraging boutique BPOs as your business grows. Its very common for most Founders or executives to want to hire more full-time staff or add to the team during peak seasons when customer communications, tickets & orders are on the rise. Use this CXWeekly update as a starting point for building out your company's goals around how can begin leveraging BPOs to improve…
Read More253: Cyara’s AI-Powered CX Transformation Platform Helps Businesses Evolve To Meet Customers’ Expectations | Rishi Rana
Hey CX Nation, In this week's episode of The CXChronicles Podcast #253, we welcomed Rishi Rana, CEO at Cyara based in Redwood City, CA. Cyara revolutionizes the way businesses transform and optimize their customer experiences. Cyara’s AI-based CX Transformation Platform empowers enterprises to deliver flawless interactions across voice, video, digital, and chatbot experiences. With Cyara, businesses improve customer journeys through continuous innovation while reducing cost and minimizing risk. With a 96% customer retention rate and world-class Net Promoter Score (NPS),…
Read More252: Attentive’s AI-Powered Marketing Platform, Driving Revenue & Personalizing Experiences | Keri McGhee
Hey CX Nation, In this week's episode of The CXChronicles Podcast #252 we welcomed Keri McGhee the CMO at Attentive, the AI marketing platform for leading brands based in New York. Attentive® is the AI marketing platform for leading brands, designed to optimize message performance through 1:1 SMS and email interactions. Attentive empowers businesses to achieve hyper-personalized communication with their customers on a large scale. Trusted by over 8,000 leading brands, Attentive is the go-to solution for delivering powerful commerce…
Read More251: Transforming Customer & Employee Experiences With Webex By Cisco | Vinod Muthukrishnan
Hey CX Nation, In this week's episode of The CXChronicles Podcast #251 we welcomed Vinod Muthukrishnan, VP & COO at Webex by Cisco based in the San Francisco Bay Area, CA. Vinod leads all go-to-market activities, including strategic communications, marketing and partner & sales enablement. He was previously Co-Founder/CEO of CloudCherry, a customer experience management company, which was acquired by Cisco in October 2019. Prior to that he spent seven years at sea as a First Officer before running Global…
Read More250: Lessons From 250 Episodes With Customer Focused Business Leaders From Across The World
Hey CX Nation, We're celebrating a huge milestone with this week's episode. Over the last 6+ years we've captured and chronicled 250 unique episodes & stories with various customer focused business leaders & Founders from across the world. We decided for this episode to go back and feature some of the best learnings, findings & CTAs from some of our favorite guests over the years & break them out into short-clips across the Four CX Pillars: Team, Tools, Process &…
Read More249: Amplify Your Event’s Impact With The Power Of Live Podcasting | Rick Denton
Hey CX Nation, In this week's episode of The CXChronicles Podcast #249 we welcomed Rick Denton, Podcast Host & Producer of The CX Passport Podcast based in Dallas, TX. After…7 years of Customer Experience consulting…30 years of driving business results…3 years of hosting CX Passport (a podcast about CX with a dash of travel talk)…And countless brand requests for collaboration with CX Passport… …it became clear where brands and Rick could best partner to create measurable results… 🎤CX Passport Live🎥…
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