118: CXChronicles Podcast Episode 118 Armen Petrosian, Co-Founder & CMO at DISQO

In episode #118 of The CXChronicles Podcast we welcomed Armen Petrosian, Co-Founder & CMO at DISQO in Los Angelas, CA. DISQO was founded in 2014 by a team with deep roots in technology and analytics. Its commitment to providing accurate data depicting the complete view of the consumer is at the core of the company's success. DISQO provides BEHAVIORAL and OPINION data empowering clients to discover what consumers do and how they think. The company has built the largest first-party…

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117: CXChronicles Podcast Episode 117 Max Gladysh Co-Founder BotsCrew

In episode #117 of The CXChronicles Podcast we welcomed Max Gladysh, the Managing Director and Co-Founder of BotsCrew in Ukraine. In 2016, Max  started BotsCrew with one simple goal – create successful chatbots for businesses. And this vision ended up becoming a reality. Today Max and his team happen to work with great companies all over the world, from Start-ups that raised more than 10M now, to Fortune 500 companies. Creating chatbots, that are exceeding their ROI expectations. The BotsCrew…

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CXChronicles Podcast Episode #116 with Chris Thomas, Short-Term Real Estate Expert

In episode #116 of The CXChronicles Podcast we welcomed Chris Thomas, a short-term real estate investor and Airbnb guest & host experience expert based out of San Diego, CA. Chris Thomas spends a substantial amount of time in the real estate world. Where he invests in Airbnb hosting and management for short term rentals across the US. He's even written books and does regular coaching programs for new folks trying to enter the short-term space. In this episode Adrian and…

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CXChronicles Podcast Episode 115 with Jim Coleman, Co-Founder at xFusion

In episode #115 of The CXChronicles Podcast we welcomed Jim Coleman, Co-Founder of xFusion in Boulder, CO. xFusion provides tier 1 and tier 2 customer support, customer success, and back-office processing for startups. Jim and his team offer a hands-off experience that empowers makers to make & growers to grow. They add value to their clients by allowing business owners to focus on their highest priorities and best use of time. In this episode Adrian and Jim talk through The…

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CXChronicles Podcast Episode 114 with Jake Sorofman & Ross G D. Fulton

In episode #114 of The CXChronicles Podcast we welcomed Jake Sorofman, President of MetaCX based out of Indianpolis, IN and Ross G D. Fulton Founder and CEO of Valuize based out of Vancouver, Canada. MetaCX is pioneering a new outcomes-based approach for managing the entire customer lifecycle by transforming how suppliers and buyers collaborate and win together. MetaCX helps align sales, success and delivery teams around real business impact that customers can see. Headquartered in Indianapolis, MetaCX has raised $24.5…

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CXChronicles Podcast Episode 113 with Kevin Richman from Column

In episode #113 of The CXChronicles Podcast we welcomed Kevin Richman, Head of Customer Experience at Column in Washington, D.C. In this episode, Adrian and Kevin have an incredible discussion about a massive space that many people probably don’t know a ton about, public interest information and notifications. Kevin has a super interesting back ground for a modern CX’er, he has studied, been involved, and led innovation in the private and public sector for the past 12 years with governments…

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CXChronicles Podcast Episode 112 Klaus-M. Schremser Building Growth at Usersnap

In this episode #112 of The CXChronicles Podcast we had the pleasure of chatting with Klaus-M. Schremser from Usersnap about Growth, CX, and what it takes to build, scale and sell a company. Klaus is a serial founder and (co-)founded two software companies that got acquired – Gentics (by APA) and Wikidocs (by Atlassian). His entrepreneurial scars are from doing enterprise sales, marketing, growth hacking, development of digital products, team building & leading the last 20 years. He also happens…

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CXChronicles Podcast Episode 111 Aaron Scott Young, Chairman of Laughlin Associates, Inc.

In episode #111 of The CXChronicles Podcast we welcomed Aaron Scott Young, Chairman of Laughlin Associates, Inc. & Founder of The Unshackled Owner. As a serial entrepreneur, Aaron has been involved in starting, buying and selling numerous multi-million dollar businesses and in 2001 he purchased Laughlin Associates, a leader in the incorporation industry since 1972. As Chairman of the board of Laughlin Associates, Aaron has worked with over 200,000 businesses across all industries in the market. In addition to Aaron’s…

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CXChronicles Podcast Episode 110 with Nicole Garberg VP of CX at Engine

In episode #110 of The CXChronicles Podcast we welcomed Nicole Garberg, VP of CX at Engine based in the Minneapolis-St.Paul area. Engine is a new kind of data-driven marketing solutions company. Powered by data, driven by results and guided by people, we help our clients make connections that count—leading to bottom line growth, an inspired workplace and business transformation. With global headquarters in New York and 17 offices across North America, the UK, Europe and Asia-Pacific, Engine offers clients a…

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CXChronicles Podcast 109 Doug Miller, CEO of Brightworks Group

Listen to episode #109 of The CXChronicles Podcast with Doug Miller, CEO of Brightworks Group from Indianapolis, IN. Doug brings over 30+ years of technology and team building experience into this episode. Brightworks is a Technology Success Provider. Doug and his team have been delivering consistent, predictable results for their customers for nearly 10 years now. Predictable results from your technology means more productivity from your team. That means better margins and improved profits. It means tangible business results. In…

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