Adrian Brady Cesana

Hey CX Nation, In this week's episode of The CXChronicles Podcast #209 we  welcomed Jason Barro, Partner at Bain & Co & Founder at NPS Prism.  Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future. Built by Bain, NPS Prism is a customer experience (CX) benchmarking platform that shows where you and your competitors are winning and why. Get clear answers to end debates and improve the customer journeys that matter…

Hey CX Nation, In this week's episode of The CXChronicles Podcast #208 we  welcomed Lloyed Lobo,  Author, From Grassroots To Greatness, Co-Founder at Boast.AI & Traction.  Lloyed Cofounded and helped bootstrap Boast.AI to 8 figures ARR. Boast is a fintech platform that provides businesses with R&D and Innovation funding. He also Cofounded and helped bootstrap Traction to more than 100,000 entrepreneurs and innovators. Traction is a global community that brings leaders behind the fastest-growing companies such as Shopify, Atlassian, Twilio, MailChimp,…

Hey CX Nation, In this week's episode of The CXChronicles Podcast #207 we  welcomed Howard Moodycliffe, CEO at Timetoreply based in Capetown, South Africa.  Timetoreply software empowers your team members to perform their best, all of the time by showing them their live email stats and automatically prioritizing the emails and leads they need to attend to next.  Team managers get real-time dashboards to track metrics & reply times, email volume, resolution times and follow-up cadences across shared and individual…

Hey CX Nation, In this week's episode of The CXChronicles Podcast #206 we  welcomed Marius Laza, Chief Customer Officer at Tidio based in San Francisco, CA. Tidio is a global leader in customer service software. Tidio’s user-friendly platform enables 300,000+ businesses worldwide to deliver smarter, faster support to their customers. With a full suite of customer service solutions, Tidio offers live chat, chatbots, ticketing, and AI-powered virtual support agents to help you solve customer problems and improve your conversion rates….

Hey CX Nation, In this week's episode of The CXChronicles Podcast #205 we  welcomed Declan Ivory, VP of Customer Support at Intercom based in San Francisco, CA. Declan is an experienced customer focused business leader with a passion for building and developing high-performing teams and applying digital technologies to support organizations through major business transformation. Today Declan leads the customer support function at Intercom and works with their leadership team to keep a pulse on the voice of customer (VOC)…

Hey CX Nation, In this week's episode of The CXChronicles Podcast #204 we  welcomed Melissa Kwan, Co-Founder and CEO at eWebinar based in Vancouver, British Columbia.  Melissa is a 3rd time bootstrapped founder. Her previous company, Spacio (real estate tech) was acquired in 2019. eWebinar was the product she always dreamt about because she was drowning in customer webinars every day for 5 years. The eWebinar team is now on a mission to give people their time back so they…

Hey CX Nation, In this week's episode of The CXChronicles Podcast #203 we  welcomed Steve Cornwell, Senior Vice President of Customer Education at Gainsight and Founder of Northpass based in the New York City metropolitan area. Northpass, now part of Gainsight, is the market-leading digital customer education and training platform. Northpass empowers businesses to elevate their customer experience and optimize operational efficiency through digital learning. Iconic brands, including Walmart and Johnson & Johnson, and hundreds of growth businesses, like Pipedrive…

Hey CX Nation, In this week's episode of The CXChronicles Podcast #202 we  welcomed Cytandra G. Hoover, MBA based in the Greater Chicago Area. Cytandra is a 🌐 Dynamic global strategic operations leader, having built and led in-person and remote teams across >30 countries. She's also a🏅 Passionate believer that strategically streamlined operations deliver hidden profits and optimized expenses allowing for the greatest stakeholder value. Cytandra has 🏩 Experience working for 10 years in the not-for-profit sector & 9 years in…

Hey CX Nation, In this week's episode of The CXChronicles Podcast #201 we  welcomed Jeanette Wiley, Project Manager – CX at Owl Labs based in Boston, MA.    With the rise of the hybrid & remote work place where some of us work from the office and some of us from home (AKA the beach, cough, cough…) the need for better video solutions to communicate with your customers & team has become paramount. Owl Labs is building incredible video and…