Pop-up Design Examples For Your Business

For something that literally “pops up” in your face, the value of popups—and the variety of ways they can be used to convert more visitors—is often overlooked. And while we’re sure the word “popup” brings some lousy user experiences to mind, don’t let a few annoying apples spoil the bunch. Popups can actually enhance your visitors’ experience and be an incredibly effective marketing tool when used in a thoughtful, targeted way. They help you highlight relevant offers, products, or sales, build email lists, and recapture your…

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118: CXChronicles Podcast Episode 118 Armen Petrosian, Co-Founder & CMO at DISQO

In episode #118 of The CXChronicles Podcast we welcomed Armen Petrosian, Co-Founder & CMO at DISQO in Los Angelas, CA. DISQO was founded in 2014 by a team with deep roots in technology and analytics. Its commitment to providing accurate data depicting the complete view of the consumer is at the core of the company's success. DISQO provides BEHAVIORAL and OPINION data empowering clients to discover what consumers do and how they think. The company has built the largest first-party…

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CXC Featured on Scaling SaaS Operations Podcast

Huge thanks to Kristine Esparza for having us on her podcast recently to talk about CXChronicles! Tune into this episode to learn more about Adrian Brady-Cesana, Founder and Chief Experience Officer and his personal story building CXChronicles, a customer experience optimization company in New York. Kristine is passionate about transforming companies by scaling operations. Check out her podcast where her guests reveal best practice tools, tips and processes so you can apply them to your startup SaaS. Discover ways to…

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What is a CSM Anyways?

When a business buyer makes an initial purchase from a seller, it’s only the start of the value exchange between the two. Most of the mutual value accrues over time as the customer benefits and both continues and expands purchasing. Consequently, more companies are shifting responsibility for ongoing customer care and growth from an account manager to a customer success manager (CSM). The CSM title was almost unheard of a decade ago. But, in a 2019 survey of high-tech companies…

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5 Tips For CX Agent Onboarding

Let’s face it. Onboarding is broken. The average ramp time for a new rep is 4.5 months, while the average tenure is a year and a half. That means that 25% of a sales rep’s total time at a company is spent getting up to speed. At the same time, boot camp-style training (more on this in a minute) has abysmal recall rates. 84% of what reps learn in a sales boot camp is forgotten within the quarter, which means the so-called “onboarded”…

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60 CX Terms You Need To Know

Customer service has its own lingo including various different terms new and old. As customer service shifts to focus more on support and experience, the terminology changes and it is important that you stay up to date on all the newest lingo. The more of those customer service terms you know, the easier it’ll be to communicate clearly about the challenges your team faces. Together, you can strive toward improvement. Business terms and customer service terms can seem like a foreign language…

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22 Immutable Marketing & CX Laws For You To Know

This is a summary of ideas from the book The 22 Immutable Laws of Marketing by Al Ries and Jack Trout. Normal text is my summary. Text in italic is my commentary. Remember: this is just a short summary and is not meant to replace the book. Nothing beats reading the real thing. The book is short, buy it and read it. Law 1 (law of leadership) Being first in the market is better than having a better product.Examples: we all remember who first…

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11 Benefits of Using a CRM

Having started your own sales business or taking a charge over a small sales team, you’ve probably considered a CRM system once or twice. “Everyone in sales is using one of those. But do I actually need it? Will my team benefit from it and sales go smoother? After all, we’re doing just fine with Docs and Excel.” Well, there is a reason, and not one, why “everyone” is using a CRM for sales management. What’s more important, the size…

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CXC featured on Usersnap CX’er Huddle!

Our digital fireside chat with Adrian Brady-Cesana was bombastic. Learn from an experienced CX expert who not only wrote a successful book but hosts a CX podcast on CXChronicles.com. We are happy and proud to have him in our Feedback Tribe webinar (provided by Usersnap) as a guest to learn hands-on insights on how to optimize customer experience and the importance of CX for your business growth. About Adrian Brady-Cesana Adrian worked for many companies in customer service and customer experience teams and…

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117: CXChronicles Podcast Episode 117 Max Gladysh Co-Founder BotsCrew

In episode #117 of The CXChronicles Podcast we welcomed Max Gladysh, the Managing Director and Co-Founder of BotsCrew in Ukraine. In 2016, Max  started BotsCrew with one simple goal – create successful chatbots for businesses. And this vision ended up becoming a reality. Today Max and his team happen to work with great companies all over the world, from Start-ups that raised more than 10M now, to Fortune 500 companies. Creating chatbots, that are exceeding their ROI expectations. The BotsCrew…

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