135: CXChronicles Podcast 135 with Dennis Yu, CEO at BlitzMetrics

Hey CX Nation, In episode #135 of The CXChronicles Podcast we had the pleasure of having Dennis Yu, CEO at BlitzMetrics based in Albany, CA on the show! BlitzMetrics is a digital marketing company that focuses on identifying & optimizing for key customer insights and works with amazing global brands like The Golden State Warriors, Nike, Starbucks, American Airlines and Rosetta Stone. This was one of our very best episodes of CXCP to date so be sure to tune into…

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134: CXChronicles Podcast 134 with Nathan Joens Co Founder @ Structurely

In episode #134 of The CXChronicles Podcast we welcomed Nate  Joens Co Founder at Structurely based out of Ames,  Iowa. Structurely's conversational AI technology is leading the way in sales and marketing, structuring conversations to engage leads at scale. With two-way conversation, their AI Assistant engages online prospects, qualifies them for a personalized experience, and nurtures these lead relationships through intelligent engagement. Nathan joins the CXCP to talk about his experience optimizing and focusing on The Four CX Pillars: Team,…

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133: CXChronicles Podcast 133 with Mahesh Ram, CEO at Solvvy

In episode #133 of The CXChronicles Podcast we welcomed Mahesh Ram,  CEO at Solvvy based in San Mateo, CA. Solvvy delivers brilliant customer experiences through its next-gen chatbot and automation platform. Their clients enjoy self-service rates as high as 70% along with higher customer satisfaction, better customer insights, and improved operational efficiencies. Powered by advanced AI and Natural Language Processing (NLP), Solvvy resolves issues with speed and scale for over 500 Million users of the world’s top brands including HelloFresh,…

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132: CXChronicles Podcast 132 with Eric Gibbs President, Americas @ Ouriginal

In episode #132 of The CXChronicles Podcast we welcomed Eric Gibbs President, Americas at Ouriginal with headquarters based in Stockholm, Sweden. Ouriginal is the fusion of PlagScan and Urkund, two established and trusted names in plagiarism detection, and an authoritative European voice in the fight against plagiarism. Eric and has team have combined expertise spanning decades, and have helped to build the award-winning software solutions designed to enable educators and other users to assess the authenticity and originality of any text….

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131: CXChronicles Podcast 131 with Howard Tiersky, CEO at Fromm, The Digital Transformation Agency

In episode #131 of The CXChronicles Podcast we welcomed Howard Tiersky, CEO at Fromm, The Digital Transformation Agency based in New York, NY. FROM helps companies transform from where they are now to where they need to be to succeed with today’s digital-first customers. Howard's team develops new digital products for shopping, banking, travel and entertainment. The team at Fromm optimizes existing platforms, to make them more engaging and more profitable. The Fromm team is comprised of an amazing team…

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130: CXChronicles Podcast Episode 130 with Lisa Vandergast, VP of Client Services at AdColony

In episode #130 of The CXChronicles Podcast we welcomed Lisa VanderGast, Vice President of Client Services at AdColony based in Los Angelas, CA. AdColony is one of the largest mobile advertising platforms in the world with a reach of more than 1.5 billion users globally. Part of Digital Turbine’s leading independent mobile growth platform, AdColony helps brands, agencies, and apps expand their reach and results with the power of mobile. Lisa has been building & scaling customer facing Client Services…

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Optimizing Your Customer Success Strategy

In this article you will find a bunch of awesome tips and tricks for improving the way that you define what success looks like while building your CSM team. Companies across the world are investing in customer success teams and looking for ways to improve their overall customer experience & employee experience in the process. Checkout this super helpful visual queue for you & your team to talk through together during your next weekly huddle around what the actual definition…

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129: CXChronicles Podcast Episode 129 with Michael Scharff CEO & Co-Founder of Evolv AI

In episode #129 of The CXChronicles Podcast we welcomed Michael Scharff, CEO & Co-Founder of Evolv AI located in Berkeley in the San Francisco Bay area. Evolv AI is defining autonomous optimization for the digital era. Using breakthrough artificial intelligence, developed over the course of ten years, Evolv helps enterprise customers continuously optimize their digital KPIs and meet their goals and objectives. The company’s flagship product is used today by recognized brands around the world to improve experiences across web…

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128: CXChronicles Podcast 128 with Brittany Hodak, Chief Customer Officer at Experience.com

In episode #128 of The CXChronicles Podcast we welcomed Brittany Hodak, Chief Experience Officer at Experience.com (formerly SocialSurvey) based in San Ramon, CA. Experience.com has built one of the world’s most impactful Experience Management Platform (XMP) solutions with features to drive operational and behavioral change, in real-time, during the moments that matter. XMP delivers impactful business outcomes including increased customer satisfaction, brand loyalty, online reputation and visibility, as well as improved employee engagement, and compliance – making every customer &…

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127: CXChronicles Podcast 127 with Stefan Smulders, CEO @ Expandi.io

In episode #127 of The CXChronicles Podcast we welcomed Stefan Smulders, CEO at Expandi.io based in Eindhoven, Netherlands.  Expandi.io is a cloud based platform that is designed to make automated outreach on LinkedIn safe by using random delays, message frequencies, message limits (and other best practices) to help you grow your network & find new business connections.  Stefan shares how he & his team built Expandi.io  and pushed the company to over $5M+ in ARR in under 24 months, an…

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