Adrian Brady Cesana

Hey CX Nation, In this week's episode of The CXChronicles Podcast #187  we welcomed Mark Slatin, Founder at EmpoweredCX based in Lewes, Delaware.  Mark helps his clients by listening to them and really understanding their goals, vision, and challenges.  Whether you are just launching or ready to take the journey to the next level, Mark leverages his “real world” experience that only comes from serving as a CX practitioner across multiple businesses & industries over the years. His focus for…

Hey CX Nation, In this week's episode of The CXChronicles Podcast #186  we welcomed Jay Baer, Founder of Convince and Convert based in Bloomington, IN. Jay is a Marketing & CX expert + Hall of Fame Keynote speaker who has written countless books (including Hug Your Haters) & speaks all over the world about how business leaders can improve their customer experiences & success. He also has an awesome twice monthly newsletter the Baer Facts: on marketing, CX, tequila and…

Hey CX Nation, In this week's episode of The CXChronicles Podcast #185  we welcomed Celia Fleischaker, Chief Marketing Officer at Verint based in New York. Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. Verint helps its customers navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction.  In…

Hey CX Nation, In this week's episode of The CXChronicles Podcast #184  we welcomed Jean Patrick, CEO at ScaleUp Edge based in Denver, CO. The ScaleUp phase is the shortest phase of a company’s growth and has different value drivers to the early-stage startup and scaled enterprise phases. The ScaleUp Edge team is maniacally focused on sharing the logic behind the ScaleUp phase and to provide right-sized resources to help create value to all things ScaleUp. In this episode, Jean and…

Hey CX Nation, In this week's episode of The CXChronicles Podcast #183  we welcomed Aye Moah, CEO @ Boomerang based in Mountain View, CA. Boomerang is the leader in thoughtful email productivity software that empowers people to focus on what matters on the world’s top email platforms. Since 2010, Boomerang has helped its customers be more productive by analyzing the context of work and adding value on top of it. Today, Boomerang enables millions of Gmail and Outlook users around…

Hey CX Nation, In this week's episode of The CXChronicles Podcast #182  we welcomed Fran Brzyski, Founder & CEO at Hark, based in New York City. Hark is reimagining Customer Experience. In a world where video has become an integral part of communication, how do we allow for customers to easily send their requests to their favorite brands while delivering the “perfect ticket” to CX teams? Hark does just that in a sophisticated way that opens up a new channel…

Hey CX Nation, In this week's episode of The CXChronicles Podcast #181  we welcomed Tom Goodmanson, President & CEO at Calabrio based in Minneapolis, MN. Calabrio's products and services help their customers maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalized coaching.​  In this episode, Tom and Adrian chat through how he has tackled The Four CX Pillars: Team,  Tools, Process & Feedback throughout his career + shares some…