Hey CX Nation, In this week's episode of The CXChronicles Podcast #203 we welcomed Steve Cornwell, Senior Vice President of Customer Education at Gainsight and Founder of Northpass based in the New York City metropolitan area. Northpass, now part of Gainsight, is the market-leading digital customer education and training platform. Northpass empowers businesses to elevate their customer experience and optimize operational efficiency through digital learning. Iconic brands, including Walmart and Johnson & Johnson, and hundreds of growth businesses, like Pipedrive…
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202: CXChronicles Podcast 202 with Cytandra G. Hoover, Solution-Oriented Mission-Driven Global Leader | Chief Member | Proud Single Mother
Hey CX Nation, In this week's episode of The CXChronicles Podcast #202 we welcomed Cytandra G. Hoover, MBA based in the Greater Chicago Area. Cytandra is a 🌐 Dynamic global strategic operations leader, having built and led in-person and remote teams across >30 countries. She's also a🏅 Passionate believer that strategically streamlined operations deliver hidden profits and optimized expenses allowing for the greatest stakeholder value. Cytandra has 🏩 Experience working for 10 years in the not-for-profit sector & 9 years in…
Read More201: CXChronicles Podcast 201 with Jeanette Wiley, Project Manager CX at Owl Labs
Hey CX Nation, In this week's episode of The CXChronicles Podcast #201 we welcomed Jeanette Wiley, Project Manager – CX at Owl Labs based in Boston, MA. With the rise of the hybrid & remote work place where some of us work from the office and some of us from home (AKA the beach, cough, cough…) the need for better video solutions to communicate with your customers & team has become paramount. Owl Labs is building incredible video and…
Read More200: CXChronicles Podcast 200 with Tom Shoemaker, VP of Product Marketing at Propel
Hey CX Nation, In this week's episode of The CXChronicles Podcast we celebrate our #200 episode by welcoming Tom Shoemaker, VP of Product Marketing at Propel based in Santa Clara, CA. Propel helps product companies grow revenue and increase business value. Their product value management platform connects commercial and product teams to optimize decision making, drive process efficiencies, and engage customers with compelling products and experiences. Recognized as a Deloitte Technology Fast 500 winner, Propel is built on Salesforce and…
Read More199: CXChronicles Podcast 199 with Somya Kapoor, CEO at The Loops
Hey CX Nation, In this week's episode of The CXChronicles Podcast #199 we welcomed Somya Kapoor, CEO & Co-Founder at TheLoops based in San Jose, CA. TheLoops Intelligent Support Operations platform provides visibility, insights and automations across your support stack. Drive operational efficiency while utilizing insights to retain revenue and customers. TheLoops integrates product signals and customer data so you can understand what's happening outside your support tools without a data scientist. In this episode, Somya and Adrian chat through…
Read More198: CXChronicles Podcast 198 with Alex Ross, Chief Operating Officer at Hire Horatio CX
Hey CX Nation, In this week's episode of The CXChronicles Podcast #198 we welcomed Alex Ross, Chief Operating Officer at Hire Horatio CX based in New York, NY and Santo Domingo, Dominican Republic. Hire Horatio is a next-generation and tech-enabled customer support outsourcing firm aimed at providing a reliable and trusted handpicked team to allow businesses to “do what they do best and Hire Horatio for the rest.” Horatio partners with high-growth and innovative companies to develop their customer support…
Read More197: CXChronicles Podcast 197 with Evan Klein, Founder & President of Satrix Solutions
Hey CX Nation, In this week's episode of The CXChronicles Podcast #197 we welcomed Evan Klein, Founder & President of Satrix Solutions based in Scottsdale, Arizona. For 25+ years, Evan Klein has been responsible for maximizing customer satisfaction, retention and profitability for businesses around the world. Evan is an enthusiastic champion for voice-of-customer driven change. As the Founder and President of Satrix Solutions, he counsels executives on the best ways to continually enhance the customer experience, create more loyal advocates…
Read More196: CXChronicles Podcast 196 with Morgan J. Ingram Founder & CEO at Ascension Media Productions
Hey CX Nation, In this week's episode of The CXChronicles Podcast #196 we welcomed Morgan J. Ingram based in Atlanta, GA. Morgan was named a 4x LinkedIn Top Sales Voice and hosts the Muffins with Morgan Podcast + The SDR Chronicles & 1UP Formula with Morgan J. Ingram, check them out on your favorite podcast player today. With a decade of experience in content creation, Morgan is focused on leading the new era of narrative-led growth. His work has been…
Read More195: CXChronicles Podcast 195 with Valentin Radu, CEO at Omniconvert
Hey CX Nation, In this week's episode of The CXChronicles Podcast #195 we welcomed Valentin Radu, CEO at Omniconvert based in Bucharest, Romania & New York. Omniconvert partners with their clients to help them with unlocking their data to help drive customer growth and acquisition. Their core focus is all around increasing LTV and finding actionable insights to add value and help them scale into the future. In this episode, Valentin and Adrian chat through how he has tackled The…
Read More194: CXChronicles Podcast 194 with Emily Gray, Chief Customer Officer at Playvox
Hey CX Nation, In this week's episode of The CXChronicles Podcast #194 we welcomed Emily Gray, Chief Customer Officer at Playvox based in Sunnyvale, California. Playvox's powerfully simple workforce engagement management (WEM) solutions transform customer care. The team behind Playvox understands that exceptional employee engagement produces extraordinary customer experiences, and they love creating tools that help their customers unlock the full potential in every employee and every interaction. Playvox powers the world's fastest-growing brands. Their agent-empowering suite of workforce management,…
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