Adrian Brady Cesana

Hey CX Nation, In this week's episode of The CXChronicles Podcast #195 we welcomed Valentin Radu, CEO at Omniconvert based in Bucharest, Romania & New York. Omniconvert partners with their clients to help them with unlocking their data to help drive customer growth and acquisition. Their core focus is all around increasing LTV and finding actionable insights to add value and help them scale into the future.  In this episode, Valentin and Adrian chat through how he has tackled The…

Hey CX Nation, In this week's episode of The CXChronicles Podcast #194 we welcomed Emily Gray, Chief Customer Officer at Playvox based in Sunnyvale, California.  Playvox's powerfully simple workforce engagement management (WEM) solutions transform customer care. The team behind Playvox understands that exceptional employee engagement produces extraordinary customer experiences, and they love creating tools that help their customers unlock the full potential in every employee and every interaction. Playvox powers the world's fastest-growing brands. Their agent-empowering suite of workforce management,…

Hey CX Nation, In this week's episode of The CXChronicles Podcast #193 we welcomed Agnese Spona, Managing Director at MadeFor. based in Amsterdam, Netherlands.  MadeFor provides learning experiences that help individuals and teams grow and stay competitive in a rapidly changing digital world. In this episode, Agnese and Adrian chat through how she has tackled The Four CX Pillars: Team,  Tools, Process & Feedback and shares tips & best practices that have worked across her own customer focused business leader…

Hey CX Nation, In this week's episode of The CXChronicles Podcast #192  we welcomed Michael Israel, Head of Field Service Evangelism at Zuper based in Seattle, WA.   Zuper is building digital solutions to help businesses provide exceptional customer experience. Their mission is to create the world’s most comprehensive tool for field workforce management. Zuper is growing at an exceptional rate, backed by some of the world’s leading venture capitalists (FUSE, Sequoia, Prime Venture Partners, HubSpot). Zuper powers more than 500+…

Hey CX Nation, In this week's episode of The CXChronicles Podcast #191  we welcomed Ivaylo Yorgov, Managing Director at GemSeek based in London, England.  GemSeek is an award-winning Customer Experience services leader working with multi-billion revenue clients worldwide. They service their clients across sectors including telecommunications, healthcare, consumer, insurance & retail have seen customer acquisition, lifetime value and loyalty significantly increase. GemSeek establishes long-lasting relationships with their clients by helping them predict their customer behavior, listening to your customer feedback…

Hey CX Nation, In this week's episode of The CXChronicles Podcast #190  we welcomed Natalie Onions, Vice President of Customer Experience at Customer.io based in Columbus, OH. Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products. Impersonal messages lead to bad experiences. That’s why Customer.io uses real-time data to help you deliver the right message, exactly when it’s needed — like sending an event reminder over SMS or the perfect…

Hey CX Nation, In this week's episode of The CXChronicles Podcast #189  we welcomed Joel Passen, Co-Founder at Sturdy based in Portland, OR.  Before co-founding Sturdy, a next-gen customer intelligence solution that detects and captures critical signals from everyday customer feedback, Joel served as the Head of Global Sales at Beamery leading enterprise go-to-market teams in the US and UK. In 2009, Joel co-founded Newton Software, a B2B SaaS company headquartered in San Francisco that was acquired by Paycor (2016)….

Hey CX Nation, In this week's episode of The CXChronicles Podcast #188  we welcomed Ken Peterson, President CX at QuestionPro based in Austin, TX.  Ken has over two decades of experience in the customer experience research space with industry experience in retail, technology, hospitality, financial services, automotive and transportation with a recent focus on financially linked business insights, SaaS deployments, and CX consultation.  This ties in with his long history of P&L responsibility and detailed understanding of improving business operations….

Hey CX Nation, In this week's episode of The CXChronicles Podcast #187  we welcomed Mark Slatin, Founder at EmpoweredCX based in Lewes, Delaware.  Mark helps his clients by listening to them and really understanding their goals, vision, and challenges.  Whether you are just launching or ready to take the journey to the next level, Mark leverages his “real world” experience that only comes from serving as a CX practitioner across multiple businesses & industries over the years. His focus for…