Hey CX Nation,
In this week's episode of The CXChronicles Podcast #283, we welcomed Joseph Lepordo, CEO at In2ition AI based in North Andover, MA.
In2ition AI is the always-on intelligence platform built for frontline revenue operations.
The In2ition AI team handles inbound and outbound calling, candidate screening, training, coaching, and employee engagement — 24/7, at scale, without adding headcount.
In this episode, Joe and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team think through on a daily basis to build world class customer experiences.
**Episode #283 Highlight Reel:**
1. Leveraging AI for its pattern recognition power
2. Mastering communication is paramount for tomorrow's leaders
3. Why customer feedback & requests need to become your company's reality
Click here to learn more about Joseph
Click here to learn more about In2itionAI
Huge thanks to Joe for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & contact center space into the future.
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