CXC featured on Zoomin Software Panel!

This panel features Adrian Brady-Cesana, a customer-focused leader with hands-on experience building and scaling a plethora of CX teams at VC-backed startup companies in New York City. He is the author of “The Four CX Pillars; Team, Tools, Process & Feedback To Grow Your Business”. He’ll by joined by Megan Gilhooly, VP of Customer Experience at Zoomin, who previously led global content teams at Amazon, AWS and Ping Identity. In this panel, you’ll learn: · Why Technical Documentation, Customer Support…

Read More

CXC Featured on Design Hill Event

Post pandemic, customer experience has become a top priority for every business & 2021 will be no different. Customers no longer build their loyalty on price/ product. Instead, they stay loyal to brands due to the experience they get. In this session, our expert will talk about how to optimize the Four CX Pillars; Team, Tools, Process & Feedback to make your customer happy. Learn about how you can build your customer experience, customer service, and customer operations team for…

Read More

CXC Featured on Scaling SaaS Operations Podcast

Huge thanks to Kristine Esparza for having us on her podcast recently to talk about CXChronicles! Tune into this episode to learn more about Adrian Brady-Cesana, Founder and Chief Experience Officer and his personal story building CXChronicles, a customer experience optimization company in New York. Kristine is passionate about transforming companies by scaling operations. Check out her podcast where her guests reveal best practice tools, tips and processes so you can apply them to your startup SaaS. Discover ways to…

Read More

CXC featured on Usersnap CX’er Huddle!

Our digital fireside chat with Adrian Brady-Cesana was bombastic. Learn from an experienced CX expert who not only wrote a successful book but hosts a CX podcast on CXChronicles.com. We are happy and proud to have him in our Feedback Tribe webinar (provided by Usersnap) as a guest to learn hands-on insights on how to optimize customer experience and the importance of CX for your business growth. About Adrian Brady-Cesana Adrian worked for many companies in customer service and customer experience teams and…

Read More

CXC Joins The Feedback Tribe

In the fireside chat “CX’er Huddle in the Feedback Tribe”, we will talk with him about his hands-on experiences and relevant lectures for you.We will talk about Why CX is not only a topic for CS (Customer Service). Why it’s not enough to just collect customer feedback How to find out about the experience of your customers. What the difference between CX and UX is. What are important CX metrics. Apart from that, we will dive a bit into his…

Read More

10 Ways To Think About Customer Segmentation

In Episode #91 of The CXChronicles Podcast we talk through 10 ways for you to think about how you can segment customers within your business or customer portfolio.  The best companies in the world take time on a regular basis to crunch down every client “persona” or segment to better understand how they can best serve them.  Customer segmentation is one of the easiest ways for your business to develop intricate processes and playbooks for future customer experience success.  10…

Read More

Top 10 Podcasts that Inspired the creation of CXChronicles!

Hey CX Nation, I hope that everyone is having an awesome start to their August so far and things are going well with your family, friends, and business! I wanted to do something different for this week’s CXWeekly update post, the topic at hand = my favorite podcasts to learn from since launching CXChronicles. If I earned a dollar for every time someone asked me “what’s your favorite podcast rotation right now?” I’d have an extra fistful of cash tucked…

Read More

CXC Named Finalist For This Year’s Awards Conference!

Today and tomorrow are the North American Customer Centricity Awards and Conference! The Conference runs in parallel with the Finals featuring Key Notes from CX Thought Leaders and real world CX case studies from recognizable brands from across North America. We have an exclusive panel discussion which you can take part in via the chat box. Have your questions answered by the leading minds in Customer Experience!CXChronicles was named a finalist for two of the awards categories: 1) Customer Experience…

Read More