In this week’s episode of the SIMPLE brand podcast, I talk with Adrian Brady-Cesana, host of the CXChronicles podcast! Too many brands skip over one critical driver when building out and managing their customer experience. You may think you want to start by mapping out the customer journey. You may think you want to start by capturing lots of customer data. You may think you want to start by investing in customer experience tech. But if you don’t start by focusing on the…Read More
The Future Of The Customer Experience Management Market Share
By Adrian Brady-Cesana MARKET SIZE Based on research conducted by Grand View Research, the global customer experience management market size was valued at USD 10.27 billion in 2022 and is forecasted to grow to 38.98 billion by 2030, at a compound annual growth rate (CAGR) of 18.1%. The growing importance of understanding customer behavior and their preferences drives various brands and organizations to adopt customer experience strategies, such as regular communication and engagement, longstanding program, and use of automation, to…Read More
CXC Featured At ChurnZero’s BIG RYG Customer Success Leadership Summit!
WASHINGTON, Aug. 12, 2022 /PRNewswire/ — ChurnZero, a leading Customer Success platform, has released the full lineup and speaker agenda for BIG RYG 2022, the Customer Success leadership summit in Washington, D.C. on October 12-13, 2022. RYG stands for “red, yellow, green,” key indicators of customer health. The two-day in-person event will see hundreds of Customer Success (CS) leaders gather to network, learn and share their expertise in improving team effectiveness, customer satisfaction and their companies’ bottom line. Early bird registration is available through August 19. BIG RYG 2022’s agenda is…Read More
CXC Featured On The CX Goalkeeper Podcast!
The CX Goalkeeper had the great opportunity to interview Adrian Brady-Cesana LinkedIn Headline: Customer Experience Executive, Author of The Four CX Pillars & Host of The CXChronicles Podcast Highlights: 00:00 Game Start 00:38 Adrian’s introduction 2:36 CX Chronicles 05:53 Adrian’s Values 11:04 The Team 18:43 The tools 25:12 The Processes 32:32 The Feedback 38:09 Adrian’s book suggestion 40:03 Adrian’s contact details 40:42 Adrian’s Golden Nugget and much more Adrian’s Contact Details: https://www.linkedin.com/in/adrianbradycesana/ www.cxchronicles.com Adrian at CX chronicles.com His book suggestion: What you…Read More
CXC Joins The Customer Experience Podcast!
When you’ve been in the business of customer experience for nearly two decades, you’ve seen every interaction of what CX can mean at the individual and corporate level. The “why” behind CX and the importance of is as simple as making happiness a habit. Keeping your team running smoothly so they’re happy and keeping your clients in the know so they’re happy. Easier said than done. Hear our conversation with Adrian Brady-Cesana, Founder and Chief Experience Officer at CXChronicles: What…Read More
CXChronicles Featured on Amazing Business Radio with Shep Hyken
Shep Hyken interviews Adrian Brady-Cesana, author of The Four CX Pillars to Grow Your Business Now: The Customer Experience Manager Playbook, and host of The CXChronicles Podcast. They discuss the four CX pillars: team, tools, process, and feedback. Top Takeaways: Adrian Brady-Cesana shares what every customer experience manager needs to have in their playbook, the four CX pillars for business growth. Team: Constantly train, evolve and optimize your CX team. Ask questions like: How are our CX team members hired? How are they…Read More
CXC featured on Zoomin Software Panel!
This panel features Adrian Brady-Cesana, a customer-focused leader with hands-on experience building and scaling a plethora of CX teams at VC-backed startup companies in New York City. He is the author of “The Four CX Pillars; Team, Tools, Process & Feedback To Grow Your Business”. He’ll by joined by Megan Gilhooly, VP of Customer Experience at Zoomin, who previously led global content teams at Amazon, AWS and Ping Identity. In this panel, you’ll learn: · Why Technical Documentation, Customer Support…Read More
CXC Featured on Design Hill Event
Post pandemic, customer experience has become a top priority for every business & 2021 will be no different. Customers no longer build their loyalty on price/ product. Instead, they stay loyal to brands due to the experience they get. In this session, our expert will talk about how to optimize the Four CX Pillars; Team, Tools, Process & Feedback to make your customer happy. Learn about how you can build your customer experience, customer service, and customer operations team for…Read More
CXC Featured on Scaling SaaS Operations Podcast
Huge thanks to Kristine Esparza for having us on her podcast recently to talk about CXChronicles! Tune into this episode to learn more about Adrian Brady-Cesana, Founder and Chief Experience Officer and his personal story building CXChronicles, a customer experience optimization company in New York. Kristine is passionate about transforming companies by scaling operations. Check out her podcast where her guests reveal best practice tools, tips and processes so you can apply them to your startup SaaS. Discover ways to…Read More
CXC featured on Usersnap CX’er Huddle!
Our digital fireside chat with Adrian Brady-Cesana was bombastic. Learn from an experienced CX expert who not only wrote a successful book but hosts a CX podcast on CXChronicles.com. We are happy and proud to have him in our Feedback Tribe webinar (provided by Usersnap) as a guest to learn hands-on insights on how to optimize customer experience and the importance of CX for your business growth. About Adrian Brady-Cesana Adrian worked for many companies in customer service and customer experience teams and…Read More