Maria Fleissig

In a world obsessed with automation, AI, and rapid-fire communication, what if the most powerful customer experience (CX) tool was… a greeting card? Yep. A good old-fashioned, paper-in-the-mailbox Hallmark card. That’s exactly what Episode 260 of the CXChronicles Podcast explored when Patrick McCullough, President at Hallmark Business Connections, joined host Adrian Brady-Cesana for a deep (and heartfelt) dive into the very human side of customer experience. Let’s unpack the biggest takeaways from this episode and why, maybe, it’s time to…

If you’ve ever been in the trenches of customer experience, you know that CX isn’t about perfection – it’s about consistency, clarity, and closing the damn loop. In Episode 259 of the CXChronicles Podcast, host Adrian Brady-Cesana sits down with Joe Anderson, the Head of CX & Transformation at TaskUs, to dig into what makes great customer experience programs actually work. But this isn’t your usual playbook talk. It’s more like a candid debrief between two people who’ve spent years…