Your Tech Stack Isn’t Broken.
It’s Underused.
Let us optimize your CX strategy and execution. Onboarding, retention, tool utilization, team enablement and more.
Schedule a ConsultationCompanies are projected to invest around $1.24 trillion annually in software over the next five years, with a CAGR of 15%... However, average utilization rates remain low, ranging between 20-30%...
Everything we do is anchored in our proprietary framework
The Four CX Pillars: Team, Tools, Process & Feedback
Bring in seasoned experts to quickly strengthen your customer operations, backed by proven strategies, modern SaaS tools, and actionable insights.
Build and empower high-performing, customer-focused teams with clear roles, accountability, and leadership alignment.
Change management, onboarding & training, employee experience, talent solutionsDeploy the right technology stack—CRMs, automations, and analytics—to support scale and smarter decision-making.
Tool implementation, optimization, training & usage auditsStreamline workflows for consistency, efficiency, and measurable outcomes across the customer journey.
Process mapping, CX/CS/RevOps optimization, playbook designTurn insights into action by embedding VOC programs, NPS, and internal feedback loops into your operations.
Surveying, reporting, and strategy alignment based on real customer dataSome of Our On-Demand Services Include:
• Team identification, hiring, training, and development
• Tool selection, implementation, & optimization
• CRM & automation setup
• Self-service solutions (FAQs, knowledge bases, chatbots)
• Tool stack scorecarding & vendor recommendations
• Workflow & playbook design
• RevOps alignment & KPI tracking
• Customer journey mapping
• VOC program setup and analysis
• Survey design & management
• Customer sentiment & NPS/C-SAT analysis
• Feedback loops & employee voice programs
• Community management & advocacy programs
• Change management & team training support
Score Your CX & RevOps Health with
CXC HealthZone™
Get a complimentary wellness check to see how your customer experience and revenue operations stack up. We'll benchmark your performance across The Four CX Pillars: Team, Tools, Process and Feedback — and show you how you trend against other teams in your industry. You'll get tailored insights, emerging trends, and clear action items to help you close gaps and improve outcomes fast.
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The CXChronicles Podcast
Each week The CXChronicles Podcast features top founders, CEOs, and customer-focused leaders sharing real-world strategies, innovations, and best practices in Sales, CX, CS, and RevOps.
Learn how today’s top teams are applying The Four CX Pillars: Team, Tools, Process & Feedback — to overcome challenges, drive growth, and build elite customer experiences.
Subscribe and listen to The CXChronicles Podcast:
Learn More with The Four CX Pillars Book
