CUSTOMER EXPERIENCE OPTIMIZATION

Make Customer Happiness a Habit

Did You Know U.S. Companies Are Losing $70B+ Per Year Due To Bad Customer Experience?

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CXC helps your company optimize its customer experience and operations.

CXChronicles works with its customers to optimize the Four CX Pillars; Team, Tools, Process & Feedback. We would be happy to talk with you today about how we can support your customer experience, customer service, and customer operations team's growth and development.

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CXC Customer Screenshot
Your Team

Do you need help building, designing or managing your customer-facing teams? We have built several CX teams from the ground up across multiple industries!

Your Tools

Does your growing business need help with selecting the right tools for your teams and customers? Ask us about our partners like Zendesk, Hubspot, Salesforce, and more!

The Process

Do you have a clear understanding or documentation of the workflows within your customer experience? CXC can outline your living playbooks for improved and continued success.

Feedback

Does your business need help developing a customer feedback strategy and analytics? We can identify the optimal tool and build your initial questions and survey strategy.

Check your company health with our CX Scorecard!

Ask us about our complimentary CXScorecard! We will audit your current CX performance through the lens of The Four CX Pillars to identify roadblocks, challenges, and opportunities for improvement.

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CXC Scorecard Screenshot

Check out the CXC Chronicles Podcast

Tune into one of the top rated CX Podcasts! Each week, we welcome customer-focused business leaders from across the world to share their perception of The Four CX Pillars: Team, Tools, Process and Feedback.

CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders.

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Learn more with The Four CX Pillars book

CXC Book - The Four Pillars of CX
Adrian takes the reader through his 15+ years experience building, leading & scaling venture capital backed startup companies in New York City with a keen focus on the importance of the 4 CX Pillars; Team, Tools, Process & Feedback. This book is perfect for startup founders, entrepreneurs, executives, who are building, scaling & growing their business and teams into the future.
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CXC Book - The Four Pillars of CX