U.S. companies lose ~$62B a year due to poor customer experience. We help solve that by optimizing The Four CX Pillars!
TEAM, TOOLS, PROCESS & FEEDBACK
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Remote Customer Experience
Remote Inside Sales
Customer Experience Optimization
Customer Service Consultation
Customer Operations Consultation
Customer Service Scripts & Voice Tracks
Customer Service Playbook & Best Practices
Customer Service Assessment
Customer Experience Scorecards
Front-line Customer Service Consultation
Customer Feedback Reporting -- NPS, CSAT, CES
Customer Journey Mapping
Customer Experience Team Training