CXChronicles

Make Customer Happiness a Habit

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CXC helps your company optimize its customer experience and customer success operations

CXChronicles works with your business and customer facing team to optimize the Four CX Pillars; Team, Tools, Process & Feedback. We would be happy to talk with you today about how we can support your customer experience, customer service, revenue operations and customer support operations team's growth and future development as you scale into the future.

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Your Team

Do you need help building, designing or managing your customer experience & customer success teams? We have built several CX teams from the ground up across multiple industries!

Your Tools

Does your growing business need help with selecting the right tools for your teams and customers? Ask us about our partners like Zendesk, Hubspot, Salesforce, and more!

The Process

Do you have a clear understanding or documentation of the workflows within your customer experience? CXC can outline your living playbooks for improved and continued success.

Feedback

Does your business need help developing a customer feedback strategy and analytics? We can identify the optimal tool and build your initial questions and survey strategy.

Check your CX & RevOps health with the CXC HealthZone™

Get a complimentary wellness check to see how your customer experience and revenue operations stack up. We'll benchmark your performance across The Four CX Pillars: Team, Tools, Process and Feedback — and show you how you trend against other teams in your industry. You'll get tailored insights, emerging trends, and clear action items to help you close gaps and improve outcomes fast.

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Customer-Led Growth, One Conversation at a Time

Each week on CXCP features top founders, CEOs, and customer-focused leaders sharing real-world strategies, innovations, and best practices in Sales, CX, CS, and RevOps.

Learn how today’s top teams are applying The Four CX Pillars: Team, Tools, Process & Feedback — to overcome challenges, drive growth, and build elite customer experiences.

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Learn more with The Four CX Pillars book

CXC Book - The Four Pillars of CX
Adrian takes the reader through his 15+ years experience building, leading & scaling venture capital backed startup companies in New York City with a keen focus on the importance of the 4 CX Pillars; Team, Tools, Process & Feedback. This book is perfect for startup founders, entrepreneurs, executives, who are building, scaling & growing their business and teams into the future.
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CXC Book - The Four Pillars of CX