The CX Goalkeeper had the great opportunity to interview Adrian Brady-Cesana
LinkedIn Headline: Customer Experience Executive, Author of The Four CX Pillars & Host of The CXChronicles Podcast
Highlights:
- 00:00 Game Start
- 00:38 Adrian’s introduction
- 2:36 CX Chronicles
- 05:53 Adrian’s Values
- 11:04 The Team
- 18:43 The tools
- 25:12 The Processes
- 32:32 The Feedback
- 38:09 Adrian’s book suggestion
- 40:03 Adrian’s contact details
- 40:42 Adrian’s Golden Nugget
and much more
Adrian’s Contact Details:
- https://www.linkedin.com/in/adrianbradycesana/
- www.cxchronicles.com
- Adrian at CX chronicles.com
His book suggestion:
- What you do is who you are by Ben Horowitz
- Adrian’s book: The Four CX Pillars to Grow Your Business Now: The Customer Experience Manager Playbook https://www.amazon.com/gp/product/B086BJ6N6R/ref=dbs_a_def_rwt_bibl_vppi_i0
Adrian‘s Golden Nuggets:
- The power of focus is so critical. It’s really really easy to come up with 10, 15, 50, 100, different ideas, right? But you’ve got to be able to focus on the two or the three things that you can actually start taking action on today, with your team, with your department, with your leadership team, and with your customers by the way.
- The minute that I started focusing on the power of focus, that’s when stuff started getting done on a regular basis. And that’s when action or calls to action started getting completed on a regular basis.
- Make happiness a habit right. It’s just good for everybody: your team, your customers, and yourself.
- Take some time to figure out how you can literally make happiness a habit in your business, it’s going to be a direct reflection on how you can improve your CX and how you make sure that your EX is taken care of because people want to work in cultures and environments that are positive, happy, contributing and collaborative.
Make happiness a habit right. It’s just good for everybody: your team, your customers, and yourself. @AdrianBradyCesa on the CX Goalkeeper PodcastTweet
The power of focus is so critical. It’s really really easy to come up with 10, 15, 100, different ideas, But you’ve got to be able to focus on the 2-3 things that you can actually start taking action on today @AdrianBradyCesa on the CX Goalkeeper PodcastTweet
The minute, I started focusing on the power of focus, that’s when stuff started getting done on a regular basis and calls to action started getting completed on a regular basis. @AdrianBradyCesa on the CX Goalkeeper PodcastTweet