Tools

SMS Messages (“Short Messages Service”, commonly known as “Texting”) are a way to send text-only messages of up to 160 characters between phones. They have become a regular part of the business messaging environment as a way to communicate with customers and support customer service strategies. Major benefits of SMS Messages over other forms of business communication are the capacity to engage in two-way communication with your customers; reaching your customers anywhere anytime via their mobile devices; enabling you to…

Having started your own sales business or taking a charge over a small sales team, you’ve probably considered a CRM system once or twice. “Everyone in sales is using one of those. But do I actually need it? Will my team benefit from it and sales go smoother? After all, we’re doing just fine with Docs and Excel.” Well, there is a reason, and not one, why “everyone” is using a CRM for sales management. What’s more important, the size…

Customers want answers — and they want them fast. That’s what we learned from our Customer Experience Trends Report 2020. Consumers told us that they consider quickly resolving an issue to be the most important aspect of a good customer service experience. What’s considered quick? Over half of the consumers said they expected a response in under five minutes on the phone, and 28% said the same for live chat. Read more on ZenDesk.com

Employee training is critical in every industry, business, and role. It is a way to help to certify that the people on your payroll can do their jobs. Evidence of this indicates that companies who have invested in comprehensive training earn 218% more income per employee, according to The Association for Talent Development. Effective training is especially important in the contact center. After all, your customer experience is only as good as your weakest agent. Customers want top-notch customer service…

In today’s saturated market with plenty of options for your target customers, the only thing that ensures the success of your business is superlative customer service. Irrespective of the type of business, customer service, and sales remain integral parts in defining the success of any business. With evolving technology and increased use of digital channels, consumers today expect businesses to act on their concerns fast and offer instant support while they make a buying decision. Read more on business2community.com