CXC Joins The Feedback Tribe

In the fireside chat “CX’er Huddle in the Feedback Tribe”, we will talk with him about his hands-on experiences and relevant lectures for you.We will talk about Why CX is not only a topic for CS (Customer Service). Why it’s not enough to just collect customer feedback How to find out about the experience of your customers. What the difference between CX and UX is. What are important CX metrics. Apart from that, we will dive a bit into his…

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10 Ways To Think About Customer Segmentation

In Episode #91 of The CXChronicles Podcast we talk through 10 ways for you to think about how you can segment customers within your business or customer portfolio.  The best companies in the world take time on a regular basis to crunch down every client “persona” or segment to better understand how they can best serve them.  Customer segmentation is one of the easiest ways for your business to develop intricate processes and playbooks for future customer experience success.  10…

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Top 10 Podcasts that Inspired the creation of CXChronicles!

Hey CX Nation, I hope that everyone is having an awesome start to their August so far and things are going well with your family, friends, and business! I wanted to do something different for this week’s CXWeekly update post, the topic at hand = my favorite podcasts to learn from since launching CXChronicles. If I earned a dollar for every time someone asked me “what’s your favorite podcast rotation right now?” I’d have an extra fistful of cash tucked…

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11 Support Tools You Need to Have

Customers want answers — and they want them fast. That’s what we learned from our Customer Experience Trends Report 2020. Consumers told us that they consider quickly resolving an issue to be the most important aspect of a good customer service experience. What’s considered quick? Over half of the consumers said they expected a response in under five minutes on the phone, and 28% said the same for live chat. Read more on ZenDesk.com

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Email Template Best Practices

The most successful emails based on open and reply rates had subject lines between 1-5 words. This supports our common belief that clear and concise is key to generating the perfect subject line. Your subject line should describe the contents of the message concisely but remain short enough for your recipient to read it on their phone. Always keep mobile users in mind and never exceed 7 words in your subject line. Read more on YesWare.com

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Benefits of Using LMS for CX Agents

Employee training is critical in every industry, business, and role. It is a way to help to certify that the people on your payroll can do their jobs. Evidence of this indicates that companies who have invested in comprehensive training earn 218% more income per employee, according to The Association for Talent Development. Effective training is especially important in the contact center. After all, your customer experience is only as good as your weakest agent. Customers want top-notch customer service…

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CXC Named Finalist For This Year’s Awards Conference!

Today and tomorrow are the North American Customer Centricity Awards and Conference! The Conference runs in parallel with the Finals featuring Key Notes from CX Thought Leaders and real world CX case studies from recognizable brands from across North America. We have an exclusive panel discussion which you can take part in via the chat box. Have your questions answered by the leading minds in Customer Experience!CXChronicles was named a finalist for two of the awards categories: 1) Customer Experience…

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How Chatbots Can Help Your Business/Team

In today’s saturated market with plenty of options for your target customers, the only thing that ensures the success of your business is superlative customer service. Irrespective of the type of business, customer service, and sales remain integral parts in defining the success of any business. With evolving technology and increased use of digital channels, consumers today expect businesses to act on their concerns fast and offer instant support while they make a buying decision. Read more on business2community.com

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