In the fireside chat “CX’er Huddle in the Feedback Tribe”, we will talk with him about his hands-on experiences and relevant lectures for you.We will talk about Why CX is not only a topic for CS (Customer Service). Why it’s not enough to just collect customer feedback How to find out about the experience of your customers. What the difference between CX and UX is. What are important CX metrics. Apart from that, we will dive a bit into his…Read More
10 Ways To Think About Customer Segmentation
In Episode #91 of The CXChronicles Podcast we talk through 10 ways for you to think about how you can segment customers within your business or customer portfolio. The best companies in the world take time on a regular basis to crunch down every client “persona” or segment to better understand how they can best serve them. Customer segmentation is one of the easiest ways for your business to develop intricate processes and playbooks for future customer experience success. 10…Read More
Top 10 Podcasts that Inspired the creation of CXChronicles!
Hey CX Nation, I hope that everyone is having an awesome start to their August so far and things are going well with your family, friends, and business! I wanted to do something different for this week’s CXWeekly update post, the topic at hand = my favorite podcasts to learn from since launching CXChronicles. If I earned a dollar for every time someone asked me “what’s your favorite podcast rotation right now?” I’d have an extra fistful of cash tucked…Read More
11 Support Tools You Need to Have
Customers want answers — and they want them fast. That’s what we learned from our Customer Experience Trends Report 2020. Consumers told us that they consider quickly resolving an issue to be the most important aspect of a good customer service experience. What’s considered quick? Over half of the consumers said they expected a response in under five minutes on the phone, and 28% said the same for live chat. Read more on ZenDesk.comRead More
Email Template Best Practices
The most successful emails based on open and reply rates had subject lines between 1-5 words. This supports our common belief that clear and concise is key to generating the perfect subject line. Your subject line should describe the contents of the message concisely but remain short enough for your recipient to read it on their phone. Always keep mobile users in mind and never exceed 7 words in your subject line. Read more on YesWare.comRead More
CXC Named Finalist For This Year’s Awards Conference!
Today and tomorrow are the North American Customer Centricity Awards and Conference! The Conference runs in parallel with the Finals featuring Key Notes from CX Thought Leaders and real world CX case studies from recognizable brands from across North America. We have an exclusive panel discussion which you can take part in via the chat box. Have your questions answered by the leading minds in Customer Experience!CXChronicles was named a finalist for two of the awards categories: 1) Customer Experience…Read More