164: CXChronicles Podcast 164 with Will Haire, CEO & Founder at BellaVix

Hey CX Nation, In episode #164 of The CXChronicles Podcast we welcomed Will Haire, CEO & Founder at BellaVix based in Cary, North Carolina. BellaVix is a marketplace management agency helping retail brands systematically multiply sales and achieve category domination with the aim to grow sales on Amazon and Walmart.  In this episode Will and Adrian chat through how BellaVix tackles The Four CX Pillars: Team,  Tools, Process & Feedback + share some of the tips & tricks that have…

Read More

163: CXChronicles Podcast 163 with Nick Francis, Co-Founder & CEO at Help Scout

Hey CX Nation, In episode #163 of The CXChronicles Podcast we welcomed Nick Francis, Co-Founder & CEO at Help Scout based in Boston, MA. Help Scout is designed with your customers in mind. Provide email and live chat with a personal touch, and deliver help content right where your customers need it, all in one place. The customer experience is simple and training staff is painless, but Help Scout has all the powerful features that you need to provide great…

Read More

162: CXChronicles Podcast 162 with Tony Sternberg, Co-Founder and CEO at ProsperStack

Hey CX Nation, In episode #162 of The CXChronicles Podcast we welcomed Tony Sternberg, Co-Founder and CEO at ProsperStack based in Minneapolis, MN.  ProsperStack is the drop-in cancellation flow that prevents churn and helps you understand why subscribers leave, so you can make informed product, pricing and remarketing decisions. Reduce churn by presenting special offers tailored to the specific reasons customers are leaving. Use those same offers to recapture lost revenue from past cancellations. In this episode Tony and Adrian…

Read More

161: CXChronicles Podcast 161 with James Dodkins

Hey CX Nation, In episode #161 of The CXChronicles Podcast we welcomed James Dodkins from Pega Systems & Rockstar CX based in Solihull, England & Cambridge, MA. Pega delivers innovative software that crushes business complexity. From increasing customer lifetime value to streamlining service, to boosting efficiency, Pega helps the world’s leading brands solve problems fast and transform their customer's business for tomorrow.  James has written books, delivered speeches & consulted across the world with amazing companies helping other customer focused…

Read More

160: CXChronicles Podcast 160 with Lisa Marie Fortier, Senior Vice President at Engine Insights

Hey CX Nation, In episode #160 of The CXChronicles Podcast we welcomed Lisa Marie Fortier, Senior Vice President at Engine Insights based in St.Paul, Minnesota. ENGINE Insights is the research and analytics division of ENGINE, a global, full-service media and marketing services company.  In this episode Lisa Marie and Adrian chat through The Four CX Pillars: Team,  Tools, Process & Feedback + share some of the tips & tricks that have worked for the team over at Engine Insights as…

Read More

159: CXChronicles Podcast 159 with Ugis Balmarks, Founder & Managing Director at RecruiterMill

Hey CX Nation, In episode #159 of The CXChronicles Podcast we welcomed Ugis Balmarks, Founder & Managing Director @ RecruiterMill based in Riga, Latvia.  Recruiter Mill helps online businesses hire A-players. Ugis and his team help their clients with one of the most paramount activities within building any business. Finding, onboarding & retaining awesome employees to manage your customers & processes as you scale.  In this episode we focus on team building & ideas for how your business can optimize…

Read More

158: CXChronicles Podcast 158 with Jonathan Shroyer, Chief Experience Officer at Arise

Hey CX Nation, In episode #158 of The CXChronicles Podcast we welcomed Jonathan Shroyer, Chief Customer Experience Innovation Officer at Arise (Officium Labs) based in Miramar, FL.  Arise Virtual Solutions (Officium Labs) has created a disruptive technology platform that connects the world’s biggest brands with a previously untapped network of small business owners and their agents.  This entrepreneurial network of work-from-home Service Partners creates exceptional customer experiences that increase sales, improve loyalty, and speed customer growth.  The Arise® Platform enables…

Read More

157: CXChronicles Podcast 157 with Ryan Stuart, CEO at Kapiche

Hey CX Nation, In episode #157 of The CXChronicles Podcast we welcomed Ryan Stuart, CEO & Founder at Kapiche based in Brisbane, Australia & Salt Lake City, Utah.  Kapiche is a new breed customer insights platform that delivers deep, contextual understanding into your customer’s experience, without manual coding or hand reading thousands of customer comments. The richest insights are found at the intersection of qualitative and quantitative data from every stage of the customer journey. Kapiche can help your team…

Read More

156: CXChronicles Podcast 156 with Daniel Rodriguez, Chief Marketing Officer at Simplr

Hey CX Nation, In episode #156 of The CXChronicles Podcast we welcomed Daniel Rodriguez, Chief Marketing Officer at Simplr based in Nashville, Tennessee and the co-author of the new book “Experience is Everything”.  Simplr® offers companies a human-first, machine-enabled customer experience solution that meets the demands of the NOW Customer across all digital channels. Offering a combination of a uniquely talented, flexible, and scalable staffing pool, AI-based technology, and actionable intelligence.  Simplr allows companies to immediately expand their customer service…

Read More

155: CXChronicles Podcast 155 with Michael Yinger, COO & Co-Founder at Resume Sieve

Hey CX Nation, In episode #155 of The CXChronicles Podcast we welcomed Michael Yinger, Chief Operating Officer & Co-Founder at Resume Sieve based in Charlotte, North Carolina.  Michael and his team at The Sieve™ are building one of the world's leading candidate evaluation platforms that fast-tracks the resume assessment process. Applicant Tracking Systems (ATS) have been helping businesses with optimizing their hiring efforts & employee experiences for years, but Resume Sieve provides its customers with additional support & technology while…

Read More