129: CXChronicles Podcast Episode 129 with Michael Scharff CEO & Co-Founder of Evolv AI

In episode #129 of The CXChronicles Podcast we welcomed Michael Scharff, CEO & Co-Founder of Evolv AI located in Berkeley in the San Francisco Bay area. Evolv AI is defining autonomous optimization for the digital era. Using breakthrough artificial intelligence, developed over the course of ten years, Evolv helps enterprise customers continuously optimize their digital KPIs and meet their goals and objectives. The company’s flagship product is used today by recognized brands around the world to improve experiences across web…

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128: CXChronicles Podcast 128 with Brittany Hodak, Chief Customer Officer at Experience.com

In episode #128 of The CXChronicles Podcast we welcomed Brittany Hodak, Chief Experience Officer at Experience.com (formerly SocialSurvey) based in San Ramon, CA. Experience.com has built one of the world’s most impactful Experience Management Platform (XMP) solutions with features to drive operational and behavioral change, in real-time, during the moments that matter. XMP delivers impactful business outcomes including increased customer satisfaction, brand loyalty, online reputation and visibility, as well as improved employee engagement, and compliance – making every customer &…

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127: CXChronicles Podcast 127 with Stefan Smulders, CEO @ Expandi.io

In episode #127 of The CXChronicles Podcast we welcomed Stefan Smulders, CEO at Expandi.io based in Eindhoven, Netherlands.  Expandi.io is a cloud based platform that is designed to make automated outreach on LinkedIn safe by using random delays, message frequencies, message limits (and other best practices) to help you grow your network & find new business connections.  Stefan shares how he & his team built Expandi.io  and pushed the company to over $5M+ in ARR in under 24 months, an…

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126: CXChronicles Podcast Episode 126 with Deb Coviello, The Drop In CEO

In episode #126 of The CXChronicles Podcast we welcomed Deb Coviello, Founder of Illumination Partners based in Cincinnati, OH. As The Drop in CEO™, Deb brings 20+ years worth of experience and strategy in Quality and Operational Excellence roles to the table. She uses that knowledge in addition to 15 years in the Flavors and Fragrance industry to identify, assess, and solve the issues that are preventing your business growth. Deb believes to get to the root of a problem,…

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125: CXChronicles Podcast 125 with Emily Garza AVP, Customer Success at Fastly

In episode #125 of The CXChronicles Podcast we welcomed Emily Garza, AVP, Customer Success at Fastly based in San Francisco, CA. With Fastly’s powerful edge cloud platform, developers get the tools they need to build the most groundbreaking apps — all optimized for speed, security, and scale — so businesses can effectively transform to compete in today’s markets. In 2019 the company filed for their Initial Public Offering (IPO) and had their debut on The New York Stock Exchange (NYSE)….

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124: CXChronicles Podcast Episode 124 with Nate Brown, Chief Experience Officer at Officium Labs

In episode #124 of The CXChronicles Podcast we welcomed Nate Brown, Chief Customer Officer at Officium Labs based in San Mateo, CA.  Officium is Latin for service. Officium Labs believes in service—as an experience, as a business, as a social responsibility. Officium Labs helps brands deliver incredible customer experiences. The company is a global collection of industry leaders and experts that are building the future of customer experience (CX). They provide the best-in-class people, products, and practices for their customers,…

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123: CXChronicles Podcast Episode 123 with Lee Roquet, Chief Customer Officer at Yellowfin

In episode #123 of The CXChronicles Podcast we welcomed Lee Roquet, Chief Customer Officer at Yellowfin based in Melbourne, Australia & offices across the world.  Yellowfin is a global Business Intelligence (BI) and analytics platform dedicated to enabling product managers to improve their application's analytical experiences with embedded BI, solving real enterprise analytics challenges, and helping business people understand not only what happened, but why it happened. Founded in 2003 in response to the complexity and costs associated with implementing…

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122: CXChronicles Podcast Episode 122 with Chris Hull, Chief Product Officer at Otus

In episode #122 of The CXChronicles Podcast we welcomed Chris Hull, Chief Product Officer at Otus in Chicago, IL. The all-in-one K-12 learning platform to teach, grade, analyze, and plan. With Learning Management, Assessment, and Data in one place, educators and families can communicate with each other easily, reducing the chaos of multiple platforms. Episode #122 Highlight Reel:1.) How Chris and his founding team came to build Otus 2.) Learning about our education system 3.) Injecting technology into the classroom…

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121: CXChronicles Podcast Episode 121 with Brandon Dufour, CEO The Next Street

In episode #121 of The CXChronicles Podcast we welcomed Brandon Dufour, CEO at The Next Street based in Watertown, CT. Getting  a driver's license is a big deal. It shouldn't be a big hassle. The Next Street makes it easy. They are the national leader in driver's education. Brandon's company celebrates employees, invests in employee happiness inside and outside of work and gives their team the tools they need to be the best versions of themselves. The Next Street was…

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120: CXChronicles Podcast Episode 120 with Paul Rutter Cruise & Entertainment Director @ Royal Caribbean

In episode #120 of The CXChronicles Podcast we welcomed Paul Rutter, Founder & CEO of Smooth Sailing Communication & Cruise & Entertainment Director at Royal Caribbean, one of the world's largest cruise line operators! After spending 25+ years in the hospitality industry, Paul has discovered how to go beyond a “perfect” customer experience. Being on the high seas has taught him that through approaching customer service with the intent to exceed his customer’s expectations, rather than just meet them, higher…

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