221: CXChronicles Podcast 221 with Shawn Nason, Founder & CEO at MOFI

Hey CX Nation, In this week's episode of The CXChronicles Podcast #221 we  welcomed Shawn Nason, the Founder and Chief Experience Officer at MOFI based in the Cincinnati, OH area.  As a former Disney Imagineer, Chief Innovation Officer, and founder of the Disruptor League, Shawn has a proven track record of leading and executing innovative projects that generate significant revenue, customer loyalty, and social impact.  He is also an author, speaker, podcast host, and neuro-diversity advocate who shares his insights…

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220: CXChronicles Podcast 220 with Simon Kriss, Leading Voice On AI In CX

Hey CX Nation, In this week's episode of The CXChronicles Podcast #220 we  welcomed Simon Kriss, Leading Voice On AI In CX, Author, Futurist, Board & C-Suite AI Mentor based in Melbourne, Australia.  Simon is a customer experience futurologist and thought leader who works with Company Boards and C-Suite Executives on innovation in their customer experience. He's also the author of the book The AI Empowered Customer Experience & the host of The CXII Podcast, please see the links below. …

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219: CXChronicles Podcast 219 with Bill Waid, Chief Product & Technology Officer at FICO

Hey CX Nation, In this week's episode of The CXChronicles Podcast #219 we  welcomed Bill Waid, Chief Product & Technology Officer at FICO. FICO is an analytics company helping businesses make better decisions that drive higher levels of growth and success. FICO provides analytics software and tools used across multiple industries to manage risk, fight fraud, build more profitable customer relationships, optimize operations and meet strict government regulations.  Many of their products reach industry-wide adoption. FICO solutions leverage open-source standards…

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218: CXChronicles Podcast 218 with Dennis Armbruster, EVP at The Verde Group

Hey CX Nation, In this week's episode of The CXChronicles Podcast #218 we  welcomed Dennis Armbruster, Executive Vice President at The Verde Group.  The Verde Group is a customer experience consultancy, creating value by employing a proprietary research  methodology that is based on a fundamental principle of human behavior: Individuals are far more likely to take action in response to negative events than positive ones. Verde clients use @Risk analysis to understand why their customers behave in a certain way…

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217: CXChronicles Podcast 217 — CXWeekly Update Core Focus Areas For Great CX In 2024

Hey CX Nation, Here's the first CXWeekly Update from CXC for 2024! This week's episode I walk through some ideas, goals & CTAs to jump into the new year with your customers & employees. Don't worry we have a ton of amazing guest interviews coming down the pipeline over the next couple of weeks. Part of our goal for the new year at CXC is to create more customer focused business leader content, including more short episodes like these ones…

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216: CXChronicles Podcast 216 2024 Goals & CTAs From Adrian, Host of CXCP

Hey CX Nation, This week we did something different to end the year & jump into 2024. This week's episode I walk through some ideas, goals & CTAs to jump into the new year with your customers & employees. I hope that all of you had an awesome year and holiday season & we're beyond excited to bring you more customer focused business content in the new year. If you enjoy The CXChronicles Podcast, stop by your favorite podcast player…

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215: CXChronicles Podcast 215 with Steve Portigal, UX Research & User Experience Expert

Hey CX Nation, In this week's episode of The CXChronicles Podcast #215 we  welcomed Steve Portigal, Principal at Portigal Consulting based in Montara, CA.  Steve works with organizations in two key ways: i) he uncovers key insights about users and customers to help drive decisions about product, service, technology, and strategy and ii) he works with leaders to build a more mature user research practice.  In this episode, Steve and Adrian chat through how he has tackled The Four CX…

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214: CXChronicles Podcast 214 with Uku Tomikas, CEO at Messente

Hey CX Nation, In this week's episode of The CXChronicles Podcast #214 we  welcomed Uku Tomikas, CEO at Messente Communication based in Tallinn, Estonia.  Messente is a profitable Estonian startup offering an SMS API platform and two-factor authentication solution to businesses worldwide.  Through secure, global messaging and two-factor authentication, Messente connects businesses to people across the globe.  Spanning over 190 countries, SMS messages and notifications are delivered via hundreds of mobile carriers and partners directly to people – the customers. …

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213: CXChronicles Podcast 213 with Rick Elmore, Founder & CEO at Simply Noted

Hey CX Nation, In this week's episode of The CXChronicles Podcast #213 we  welcomed Rick Elmore, Founder & CEO at Simply Noted based in Phoenix, AZ.  Simply Noted is an API-first platform that streamlines the creation and distribution of genuine Handwritten Notes. They are completely customer-funded and work with 100s of the top startups and Fortune 5000 companies to help them integrate, automate and scale their handwritten outreach. In this episode, Rick and Adrian chat through how he has tackled…

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212: CXChronicles Podcast 212 with Tom Martin, CEO at Glance

Hey CX Nation, In this week's episode of The CXChronicles Podcast #212 we  welcomed Tom Martin, CEO at Glance based in Wakefield, MA.  Glance makes it easy to provide personal, human-to-human customer experience in digital environments. Glance's in-the-moment web and mobile cobrowse, screen share, and video solutions increase customer satisfaction, ensure brand loyalty, and drive revenue.  The world’s largest enterprises trust Glance to empower their customer-facing teams and deliver frictionless, at-the-exact-right-moment customer consultation.  With integrations with Salesforce, Twilio, Genesys, ServiceNow,…

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