Hey CX Nation,
In this week's episode of The CXChronicles Podcast #223 we welcomed Simon Taylor, the CEO and founder of HYCU, the worlds fastest growing multicloud data protection company.
Simon has more than 20 year's experience in go-to-market strategy development, product marketing and channel sales management for the tech industry.
He has worked with leading companies such as Comtrade Group, Forrester Research, Putnam Investments and Omgeo.
Simon founded, HYCU in 2018 as a pioneering enterprise software company specializing in data backup, recovery and monitoring for multi-cloud environments. In March of 2021 HYCU received an $87.5M A round investment led by Bain Capital Ventures.
Simon is a member of the Forbes Technology Counsel a board member at Boston Uncornered and an active member of YPO.
In this episode, Simon and Adrian chat through how he has tackled The Four CX Pillars: Team, Tools, Process & Feedback and shares tips & best practices that have worked across his own customer focused business leader journey.
**Episode #223 Highlight Reel:**
1. How travel & living abroad can make you a better customer focused business leader
2. Why placing all of your investment bets on sales & marketing doesn't alway work
3. Creating “customer blueprints” for every customer your business earns
4. Why your product or service has to work for your customers in order to scale
5. Prioritize socializing customer feedback the good, bad & ugly on the regular
Huge thanks to Simon for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.
Click here to learn more about Simon Taylor
Click here to checkout HYCU
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