Hey CX Nation,
In this week's episode of The CXChronicles Podcast #225 we welcomed Mikhail Hutton, Fractional CEO & CXO based in New York City.
Mikhail has spent the last 10+ years working in a variety of amazing companies including Humana, Integral Ad Science, Quantcast, Artemis & several VC backed companies helping them think through and execute on their go-to-market (GTM), customer experience & customer success strategies as they scale their business.
In this episode, Mikhail and Adrian chat through how he has tackled The Four CX Pillars: Team, Tools, Process & Feedback and shares tips & best practices that have worked across his own customer focused business leader journey.
**Episode #225 Highlight Reel:**
1. Setting your company's vision & mission early on in the journey toward's growth
2. Regardless of what's in your tech-stack, focusing on internal utilization becomes key
3. Why start-up companies need to match their “tech-needs” to their customer journey?
4. Measuring customer onboarding completion rates to gauge downstream success
5. Setting expectations with customers around how they will arrive to their end goal
Huge thanks to Mikhail for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.
Click here to learn more about Mikhail Hutton
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