Hey CX Nation,
In this week's episode of The CXChronicles Podcast #219 we welcomed Bill Waid, Chief Product & Technology Officer at FICO.
FICO is an analytics company helping businesses make better decisions that drive higher levels of growth and success.
FICO provides analytics software and tools used across multiple industries to manage risk, fight fraud, build more profitable customer relationships, optimize operations and meet strict government regulations.
Many of their products reach industry-wide adoption. FICO solutions leverage open-source standards and cloud computing to maximize flexibility, speed deployment and reduce costs. The company also helps millions of people manage their personal credit health.
In this episode, Bill and Adrian chat through how he has tackled The Four CX Pillars: Team, Tools, Process & Feedback and shares tips & best practices that have worked across his own customer focused business leader journey.
**Episode #219 Highlight Reel:**
1. How FICO has been building on decades of AI & ML learnings & findings to scale
2. Leveraging customer touch points & use cases to understand customer journeys
3. Don't swallow the ocean while building your business, start with basic measurements
4. Using your customer data in concert with your product & service development
5. Revisit the main customer measurements in your business on a regular basis
Huge thanks to Bill for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.
Click here to learn more about Bill Waid
Click here to learn more about FICO
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