Hey CX Nation,
In this week's episode of The CXChronicles Podcast #221 we welcomed Shawn Nason, the Founder and Chief Experience Officer at MOFI based in the Cincinnati, OH area.
As a former Disney Imagineer, Chief Innovation Officer, and founder of the Disruptor League, Shawn has a proven track record of leading and executing innovative projects that generate significant revenue, customer loyalty, and social impact.
He is also an author, speaker, podcast host, and neuro-diversity advocate who shares his insights and stories on how to embrace change, challenge assumptions, and kiss your dragons. He also holds a black belt in innovation engineering and certifications in design thinking and human-centered design.
In this episode, Shawn and Adrian chat through how he has tackled The Four CX Pillars: Team, Tools, Process & Feedback and shares tips & best practices that have worked across his own customer focused business leader journey.
**Episode #221 Highlight Reel:**
1. Experiences learned as a Walt Disney imagineer
2. Focusing on human experiences above all else as you scale
3. Don't prioritize your technology & KPIs — focus on your customers
4. Meet customers where they are & get to know them intimately
5. To get the numbers you need, focus on the human experience
Huge thanks to Shawn for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.
Click here to learn more about Shawn Nason
Click here to checkout MOFI
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