159: CXChronicles Podcast 159 with Ugis Balmarks, Founder & Managing Director at RecruiterMill

Hey CX Nation, In episode #159 of The CXChronicles Podcast we welcomed Ugis Balmarks, Founder & Managing Director @ RecruiterMill based in Riga, Latvia.  Recruiter Mill helps online businesses hire A-players. Ugis and his team help their clients with one of the most paramount activities within building any business. Finding, onboarding & retaining awesome employees to manage your customers & processes as you scale.  In this episode we focus on team building & ideas for how your business can optimize…

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158: CXChronicles Podcast 158 with Jonathan Shroyer, Chief Experience Officer at Arise

Hey CX Nation, In episode #158 of The CXChronicles Podcast we welcomed Jonathan Shroyer, Chief Customer Experience Innovation Officer at Arise (Officium Labs) based in Miramar, FL.  Arise Virtual Solutions (Officium Labs) has created a disruptive technology platform that connects the world’s biggest brands with a previously untapped network of small business owners and their agents.  This entrepreneurial network of work-from-home Service Partners creates exceptional customer experiences that increase sales, improve loyalty, and speed customer growth.  The Arise® Platform enables…

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157: CXChronicles Podcast 157 with Ryan Stuart, CEO at Kapiche

Hey CX Nation, In episode #157 of The CXChronicles Podcast we welcomed Ryan Stuart, CEO & Founder at Kapiche based in Brisbane, Australia & Salt Lake City, Utah.  Kapiche is a new breed customer insights platform that delivers deep, contextual understanding into your customer’s experience, without manual coding or hand reading thousands of customer comments. The richest insights are found at the intersection of qualitative and quantitative data from every stage of the customer journey. Kapiche can help your team…

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156: CXChronicles Podcast 156 with Daniel Rodriguez, Chief Marketing Officer at Simplr

Hey CX Nation, In episode #156 of The CXChronicles Podcast we welcomed Daniel Rodriguez, Chief Marketing Officer at Simplr based in Nashville, Tennessee and the co-author of the new book “Experience is Everything”.  Simplr® offers companies a human-first, machine-enabled customer experience solution that meets the demands of the NOW Customer across all digital channels. Offering a combination of a uniquely talented, flexible, and scalable staffing pool, AI-based technology, and actionable intelligence.  Simplr allows companies to immediately expand their customer service…

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155: CXChronicles Podcast 155 with Michael Yinger, COO & Co-Founder at Resume Sieve

Hey CX Nation, In episode #155 of The CXChronicles Podcast we welcomed Michael Yinger, Chief Operating Officer & Co-Founder at Resume Sieve based in Charlotte, North Carolina.  Michael and his team at The Sieve™ are building one of the world's leading candidate evaluation platforms that fast-tracks the resume assessment process. Applicant Tracking Systems (ATS) have been helping businesses with optimizing their hiring efforts & employee experiences for years, but Resume Sieve provides its customers with additional support & technology while…

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154: CXChronicles Podcast 154 with Gaurav Bhattacharya, CEO at Involve AI

Hey CX Nation, In episode #154 of The CXChronicles Podcast we welcomed Gaurav Bhattacharya, CEO at Involve AI based in Los Angelas, CA.  Similar to CXC, Gaurav & his team are on a mission to make the world's companies more customer centric. Involve.ai organizes all customer data and makes it useful to stop customers from leaving and expand them to increase revenue.  The magic is in the AI to find signals from all unstructured data and predict churn and expansion…

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153: CXChronicles Podcast 153 with Jeff Rosenblum, Founding Partner of Questus

Hey CX Nation, In episode #153 of The CXChronicles Podcast we welcomed Jeff Rosenblum, Founding Partner of Questus based in New York City.  Jeff Rosenblum is an advertising agency founder, documentary filmmaker and an admitted pain in the ass (his words, not ours). He is widely regarded as one of the leading innovators in the field of digital marketing and has worked on teams that have helped revolutionize market research, publishing, sports broadcasting and interactive advertising. He is the Founding…

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152: CXChronicles Podcast 152 with Sam Ruben, Chief Sustainability Officer at Mighty Buildings

Hey CX Nation, In episode #152 of The CXChronicles Podcast we welcomed Sam Ruben, Chief Sustainability Officer at Mighty Buildings, based in Oakland, California.  Sam Ruben brings a sustainability and innovation focus to everything he does. He is passionate that today’s organizations consider sustainability as a core aspect, not merely as a moral principle but as an avenue towards an improved bottom line and increased brand value and overall customer & employee experiences. Sam worked with the Bay Area Climate…

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151: CXChronicles Podcast 151with Slobby Robby, Founder at Generation Cool

Hey CX Nation, First things first, Happy New Year's to everyone, I hope that all of you had an awesome holiday season! This is the first episode of Season 5 of The CXChronicles Podcast and we wanted to kick the year off with a bang (crazy to look back and see that we have 150+ episodes of the podcast).  In episode #151 of The CXChronicles Podcast we welcomed Robert Hall also know as “Slobby Robby based out of Tucson, AZ. …

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150: CXChronicles Podcast Episode 150 with Fred Reichheld, Bain Fellow @ Bain & Company

Hey CX Nation, In episode #150 of The CXChronicles Podcast we welcomed Fred Reichheld, Bain Fellow at Bain & Company based in Boston, MA.  Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future.  Fred Reichheld is the creator of the Net Promoter System℠ (NPS®) and one of the world’s leading experts on customer and employee loyalty. The best-selling author of four books on loyalty, he is a fellow at Bain &…

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