Hey CX Nation,
In this week's episode of The CXChronicles Podcast #184 we welcomed Jean Patrick, CEO at ScaleUp Edge based in Denver, CO.
The ScaleUp phase is the shortest phase of a company’s growth and has different value drivers to the early-stage startup and scaled enterprise phases. The ScaleUp Edge team is maniacally focused on sharing the logic behind the ScaleUp phase and to provide right-sized resources to help create value to all things ScaleUp.
In this episode, Jean and Adrian chat through how she has tackled The Four CX Pillars: Team, Tools, Process & Feedback throughout her career + shares some of the tips & tricks that have worked for her across her own customer focused business leader journey.
**Episode #184 Highlight Reel:**
1. Building your business foundation to be ready to scale as your grow!
2. How you decide which people investments to make + not hiring for titles
3. Understanding what you're solving for before building your tech-stack
4. Connecting your customer journey map to your analytics
5. Spend time with your customers listening & learning above everything else
Huge thanks to Jean for coming on The CXChronicles Podcast and featuring her work and efforts in pushing the communication and process optimization space into the future.
Click here to learn more about Jean Patrick
Click here to learn more about ScaleUp Edge
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And be sure to grab a copy of our book “The Four CX Pillars To Grow Your Business Now” available on Amazon + check out the CXChronicles Youtube channel to see all of our customer focused business leader video content + our past podcast episodes!
Reach out to CXC at INFO@cxchronicles.com for more information about how we can help your business make customer happiness a habit!