Hey CX Nation,
In this week's episode of The CXChronicles Podcast #191 we welcomed Ivaylo Yorgov, Managing Director at GemSeek based in London, England.
GemSeek is an award-winning Customer Experience services leader working with multi-billion revenue clients worldwide. They service their clients across sectors including telecommunications, healthcare, consumer, insurance & retail have seen customer acquisition, lifetime value and loyalty significantly increase.
GemSeek establishes long-lasting relationships with their clients by helping them predict their customer behavior, listening to your customer feedback + helping to drive innovation and optimization on the CX/CS side of your business to help fuel growth.
In this episode, Ivo and Adrian chat through how he has tackled The Four CX Pillars: Team, Tools, Process & Feedback throughout his career + shares some of the tips & tricks that have worked for him across her own customer focused business leader journey.
**Episode #191 Highlight Reel:**
1. Seeking “win-win solutions” for your customers as you grow your business
2. Leveraging market research & customer data to build an optimal user journey
3. Being thoughtful about building your tech-stack & keeping it lean as you scale
4. Why learning and development within your customer facing team is paramount
5. Building a proactive customer success strategy to fuel growth & retention
Huge thanks to Ivo for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience and customer success space into the future.
Click here to learn more about Ivaylo Yorgov
Click here to learn more about GemSeek
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And be sure to grab a copy of my book “The Four CX Pillars To Grow Your Business Now” available on Amazon.
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Reach out to CXC at INFO@cxchronicles.com for more information about how we can help your business & team make customer happiness a habit!