In this episode of the CXChronicles Podcast Adrian walks through six different CX roles to consider thinking about while building out your customer experience, customer service, customer success or inside sales teams. Having the right employees in the right roles makes a huge difference when it comes to building, scaling and leading your CX team into a growth storm. These different roles have different focus areas that help to steer the CX Ship in the right direction. Listen to this brand new CXWeekly Update to get some ideas and free tips for how you can begin thinking about the future or your customer experience team’s growth!
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