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The CX Goalkeeper had the great opportunity to interview Adrian Brady-Cesana LinkedIn Headline: Customer Experience Executive, Author of The Four CX Pillars & Host of The CXChronicles Podcast Highlights: 00:00 Game Start 00:38 Adrian’s introduction 2:36 CX Chronicles 05:53 Adrian’s Values 11:04 The Team 18:43 The tools 25:12 The Processes 32:32 The Feedback 38:09 Adrian’s book suggestion 40:03 Adrian’s contact details 40:42 Adrian’s Golden Nugget and much more Adrian’s Contact Details: https://www.linkedin.com/in/adrianbradycesana/ www.cxchronicles.com Adrian at CX chronicles.com His book suggestion: What you…

When you’ve been in the business of customer experience for nearly two decades, you’ve seen every interaction of what CX can mean at the individual and corporate level.   The “why” behind CX and the importance of is as simple as making happiness a habit. Keeping your team running smoothly so they’re happy and keeping your clients in the know so they’re happy.   Easier said than done.   Hear our conversation with Adrian Brady-Cesana, Founder and Chief Experience Officer at CXChronicles: What…

Shep Hyken interviews Adrian Brady-Cesana, author of The Four CX Pillars to Grow Your Business Now: The Customer Experience Manager Playbook, and host of The CXChronicles Podcast. They discuss the four CX pillars: team, tools, process, and feedback. Top Takeaways: Adrian Brady-Cesana shares what every customer experience manager needs to have in their playbook, the four CX pillars for business growth. Team: Constantly train, evolve and optimize your CX team. Ask questions like: How are our CX team members hired? How are they…

This panel features Adrian Brady-Cesana, a customer-focused leader with hands-on experience building and scaling a plethora of CX teams at VC-backed startup companies in New York City. He is the author of “The Four CX Pillars; Team, Tools, Process & Feedback To Grow Your Business”. He’ll by joined by Megan Gilhooly, VP of Customer Experience at Zoomin, who previously led global content teams at Amazon, AWS and Ping Identity. In this panel, you’ll learn: · Why Technical Documentation, Customer Support…

Post pandemic, customer experience has become a top priority for every business & 2021 will be no different. Customers no longer build their loyalty on price/ product. Instead, they stay loyal to brands due to the experience they get. In this session, our expert will talk about how to optimize the Four CX Pillars; Team, Tools, Process & Feedback to make your customer happy. Learn about how you can build your customer experience, customer service, and customer operations team for…

Huge thanks to Kristine Esparza for having us on her podcast recently to talk about CXChronicles! Tune into this episode to learn more about Adrian Brady-Cesana, Founder and Chief Experience Officer and his personal story building CXChronicles, a customer experience optimization company in New York. Kristine is passionate about transforming companies by scaling operations. Check out her podcast where her guests reveal best practice tools, tips and processes so you can apply them to your startup SaaS. Discover ways to…

Our digital fireside chat with Adrian Brady-Cesana was bombastic. Learn from an experienced CX expert who not only wrote a successful book but hosts a CX podcast on CXChronicles.com. We are happy and proud to have him in our Feedback Tribe webinar (provided by Usersnap) as a guest to learn hands-on insights on how to optimize customer experience and the importance of CX for your business growth. About Adrian Brady-Cesana Adrian worked for many companies in customer service and customer experience teams and…

In the fireside chat “CX’er Huddle in the Feedback Tribe”, we will talk with him about his hands-on experiences and relevant lectures for you.We will talk about Why CX is not only a topic for CS (Customer Service). Why it’s not enough to just collect customer feedback How to find out about the experience of your customers. What the difference between CX and UX is. What are important CX metrics. Apart from that, we will dive a bit into his…

In Episode #91 of The CXChronicles Podcast we talk through 10 ways for you to think about how you can segment customers within your business or customer portfolio.  The best companies in the world take time on a regular basis to crunch down every client “persona” or segment to better understand how they can best serve them.  Customer segmentation is one of the easiest ways for your business to develop intricate processes and playbooks for future customer experience success.  10…