No matter your industry or what your business is selling, without its customers, it would go under – fast.
Once you have a solid customer base, it’s crucial that you create the necessary steps for a strong customer retention strategy that will help you build loyal customers, so you’re able to keep them around for the long haul.
Doing so is easier said than done, as creating the necessary momentum needed for brand advocates takes hard work. You need more than just a great product. You need great customer service, an easy to navigate website, and a strong customer experience that delights everyone who encounters your business.
If you need more convincing as to why customer retention is so important, check out these 59 statistics.