Hey CX Nation,
In this week's episode of The CXChronicles Podcast #259, we welcomed Joe Anderson, Senior Director – Head of CX & Digital Transformation at TaskUs based in New Braunfels, TX.
TaskUs is a different breed of BPO. They are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose.
From Digital CX to Trust & Safety, AI Services, Risk + Response, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology – powered by ridiculously smart people.
In this episode, Joe and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team at TaskUs think through on a daily basis to build world class customer experiences.
**Episode #259 Highlight Reel:**
1. Leading AI-safety initiatives at TaskUs
2. Developing and leveraging AI-powered analytics for customers
3. Partnering with Decagon and Regal focusing on augmentation
4. Constant monitoring & analysis of customer interactions to fuel sales
5. Leveraging playbooks & how-to guides to create incredible EX
Click here to learn more about Joe Anderson
Click here to learn more about TaskUs
Huge thanks to Joe for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.
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