Hey CX Nation,
In this week's episode of The CXChronicles Podcast #262, we welcomed Pasquale DeMaio, Vice President at Amazon Web Services (AWS) based in Seattle, WA.
Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services — now widely known as cloud computing.
Today, Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world.
With data center locations in the U.S., Europe, Singapore, and Japan, customers across all industries are taking advantage of our low cost, elastic, open and flexible, secure platform.
In this episode, Pasquale and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team at AWS think through on a daily basis to build world class customer experiences.
**Episode #262 Highlight Reel:**
1. How AWS thinks about team-building strategies
2. Leveraging Amazon Connect's Unified AI Engine
3. Streamlining customer service & success to fuel growth
4. Investing & supporting employee-driven innovation & cross-team collaboration
5. Building customer-centricity into the DNA of your engineering team
Click here to learn more about Pasquale DeMaio
Click here to learn more about Amazon Web Services (AWS)
Huge thanks to Pasquale for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.
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