Hey CX Nation,
In this week's episode of The CXChronicles Podcast #266, we welcomed Adam Coffey, Founding Partner of The Chairman Group based in Dallas, TX.
The Chairman Group™ is a consulting firm founded by Adam Coffey. Adam spent 21 years building 3 national companies for 9 private equity firms. During his career Adam completed 58 acquisitions and had $2.4 billion in successful exits.
As an author, Adam's books “The Private Equity Playbook” (2019) (2024), “The Exit Strategy Playbook” (2021) and Empire Builder (2023) all became #1 Amazon Best Sellers.
His mission today is to help business owners, private equity firms and executives maximize outcomes.
In this episode, Adam and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that Adam & his team think through on a daily basis to build world class customer experiences.
**Episode #266 Highlight Reel:**
1. The “Pilot's Philosophy”: Know Your Destination
2. Fixing what matters most in any customer experience
3. Focusing on the “high-value” work as a Founder/CEO
4. Avoiding arrogance & mastering the art of delegation
5. Dreamers vs. Does — stop dreaming & start doing
Click here to learn more about Adam Coffey
Click here to learn more about The Chairman Group
Huge thanks to Adam for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & private equity space into the future.
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Remember To Make Happiness A Habit!!