Hey CX Nation,
In this week's episode of The CXChronicles Podcast #267, we welcomed Michele Shane, SVP Business Development at UJet.CX based in San Francisco, CA.
UJET is a next-generation cloud contact center platform that leverages AI to modernize the customer experience.
The UJet.CX platform & services embed intelligent automation at every touchpoint, empowering agents, optimizing customer journeys, and transforming operations into real-time insight engines.
In this episode, Michele and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that Michele & her team think through on a daily basis to build world class customer experiences.
**Episode #267 Highlight Reel:**
1. Human-centric approach to CX & growing your business
2. Power of people over technology & building your vision
3. Slow is smooth & smooth is fast
4. Importance of constant feedback from customers, employees & builders
5. Taking action on the right bits of customer feedback
Click here to learn more about Michele Shane
Click here to learn more about UJet.CX
Huge thanks to Michele for coming on The CXChronicles Podcast and featuring her work and efforts in pushing the customer experience & contact center space into the future.
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