Hey CX Nation,
In this week's episode of The CXChronicles Podcast #276, we welcomed Todd Breton from Hippo Insurance & Eileen Potter from Smart Communications to talk through CX's role in the insurance industry.
Smart Communications is the trusted choice for regulated enterprises looking to modernize complex processes and connect with customers in the moments that matter most.
More than 650 enterprises worldwide—including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp—rely on Smart Communications to reduce compliance risk, boost operational efficiency, lower costs, and fast-track digital transformation that fuels business growth and elevates the customer experience.
500,000+ homeowners are insured today by Hippo with 70+ insurance carrier partners to boot.
In this episode, Todd, Eileen and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that their teams think through on a daily basis to build world class customer experiences.
**Episode #276 Highlight Reel:**
1. Technology's role in the insurance industry
2. How AI is changing the insurance space
3. Why most insurance companies are doubling down on CX
4. Relationships still matter for most insurance customers
5. The future of insurance
Click here to learn more about Todd Breton
Click here to learn more about Eileen Potter
Click here to learn more about Smart Communications
Click here to learn more about Hippo Insurance
Huge thanks to Todd & Eileen for coming on The CXChronicles Podcast and featuring their work and efforts in pushing the way that customer experience fits inside of the insurance industry in the future.
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