Hey CX Nation,
In this week's episode of The CXChronicles Podcast #278, we welcomed Ryan Wang, Co-Founder & CEO of Assembled based in San Francisco, CA.
Industry leaders like Etsy, Robinhood, and Stripe trust Assembled to provide customer-facing AI agents and workforce planning at scale.
Assembled automatically resolves millions of interactions through chat, email, and phone while optimizing staffing for hundreds of thousands of support professionals.
Their mission is to elevate customer support through AI-powered software that makes life easier for customers and employees.
In this episode, Ryan and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team think through on a daily basis to build world class customer experiences.
**Episode #278 Highlight Reel:**
1. Building a high-performing team in the AI age
2. Shift towards AI-driven skill sets in the workforce
3. Creating a culture of continuous learning
4. Focusing on customer feedback early & often
5. Keeping your team lean & flexible as you scale
Click here to learn more about Ryan Wang
Click here to learn more about Assembled
Huge thanks to Ryan for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & contact center space into the future.
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