Hey CX Nation,
In this week's episode of The CXChronicles Podcast #271, we welcomed Marcus Smith, CEO at Cloud Trailz based in Atlanta, GA.
Cloud Trailz offers their customers Saleforce help without all of the hassle by providing professional, expert users that come with the playbooks required to achieve utilization & success with the world's largest CRM.
In this episode, Marcus and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team think through on a daily basis to build world class customer experiences.
**Episode #271 Highlight Reel:**
1. Salesforce utilization management in today's world
2. Why you might be over-building your CRM
3. Implementing tech changes within an organization
4. Building playbooks to guide your team & create consistency
5. Leveraging 360 feedback to build high-performing teams
Click here to learn more about Marcus Smith
Click here to learn more about Cloud Trailz
Huge thanks to Marcus for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & contact center space into the future.
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Want to see how your customer experience compares to the world's top-performing customer focused companies?
Check out the CXC Healthzone, an intelligence platform that shares benchmarks & insights for how companies across the world are tackling The Four CX Pillars: Team, Tools, Process & Feedback & how they are building an AI-powered foundation for the future.
Thanks to all of you for being apart of the “CX Nation” and helping customer focused business leaders across the world make happiness a habit!
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Remember To Make Happiness A Habit!!