freshworks

In this episode of the CXChronicles podcast, host Adrian Brady-Cesana sits down with Michele Shane, SVP of Business Development at Ujet, to discuss human-centric CX and business growth and the often-overlooked human elements of customer experience (CX) and business growth. From the early days of a startup to leading a team at a modern CCaaS company, Michele’s journey highlights a core truth: success is about passion, people, and a clear vision. The Unconventional Path to a CX Career Michele’s career…

Are you ready to dive deep into the world of customer experience with one of the industry’s brightest minds? In a captivating episode of the CXChronicles podcast, host Adrian Brady-Cesana sat down with Mika Yamamoto, the Chief Customer and Marketing Officer (CMO & CCO) at Freshworks. Mika, with an incredible background spanning tech giants like Microsoft and Amazon, shared her invaluable insights on building customer-centric organizations that truly delight. This episode was packed with “golden nuggets” of wisdom, and we’re…