It’s official: CXChronicles is celebrating five incredible years. 7 Core CX Lessons: 5 Years of Insights from Top Leaders right here. What started as a mission to chronicle how the world’s most successful business leaders think about Customer Experience has grown into a global community of 15,000 engaged professionals, listening across 125 countries. To mark this milestone, we did a deep dive into our entire library of nearly 300 episodes, featuring guests from titans like Microsoft, Comcast, Amazon Web Services,…
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Beyond the Buzzwords: The Human-Centric Approach to CX and Business Growth with Ujet’s Michele Shane (Episode 267)
In this episode of the CXChronicles podcast, host Adrian Brady-Cesana sits down with Michele Shane, SVP of Business Development at Ujet, to discuss human-centric CX and business growth and the often-overlooked human elements of customer experience (CX) and business growth. From the early days of a startup to leading a team at a modern CCaaS company, Michele’s journey highlights a core truth: success is about passion, people, and a clear vision. The Unconventional Path to a CX Career Michele’s career…
Read MoreFrom Silicon Valley Giants to CX Superstars: Unpacking Freshworks’ Secret Sauce with Mika Yamamoto (CXChronicles Ep. 264)
Are you ready to dive deep into the world of customer experience with one of the industry’s brightest minds? In a captivating episode of the CXChronicles podcast, host Adrian Brady-Cesana sat down with Mika Yamamoto, the Chief Customer and Marketing Officer (CMO & CCO) at Freshworks. Mika, with an incredible background spanning tech giants like Microsoft and Amazon, shared her invaluable insights on building customer-centric organizations that truly delight. This episode was packed with “golden nuggets” of wisdom, and we’re…
Read MoreFrom Engineer to CX Guru: How GoTo Is Building the Future of Customer Experience
Ever wonder what it takes to build a product that serves millions of users? We got the inside scoop from Maxime Marchand, Senior Director of Product Management at GoTo, on the latest episode of the CXChronicles Podcast. From his start as a software engineer to his current role, Maxime’s journey highlights a powerful truth: the best products are built with a deep understanding of both technology and the people who use it. Here are some highlights, tips, and anecdotes from the episode…
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