Are you ready to dive deep into the world of customer experience with one of the industry’s brightest minds? In a captivating episode of the CXChronicles podcast, host Adrian Brady-Cesana sat down with Mika Yamamoto, the Chief Customer and Marketing Officer (CMO & CCO) at Freshworks. Mika, with an incredible background spanning tech giants like Microsoft and Amazon, shared her invaluable insights on building customer-centric organizations that truly delight. This episode was packed with “golden nuggets” of wisdom, and we’re…
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From Engineer to CX Guru: How GoTo Is Building the Future of Customer Experience
Ever wonder what it takes to build a product that serves millions of users? We got the inside scoop from Maxime Marchand, Senior Director of Product Management at GoTo, on the latest episode of the CXChronicles Podcast. From his start as a software engineer to his current role, Maxime’s journey highlights a powerful truth: the best products are built with a deep understanding of both technology and the people who use it. Here are some highlights, tips, and anecdotes from the episode…
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