CXChronicles Podcast Episode 103 with Megan Bowen from Refine Labs

Megan Bowen has worked at some incredible startup and scale-up companies including; Echalk, ZocDoc, GrubHub, Managed by Q and Refine Labs to name a few.

Megan is an operator, a problem solver and a customer advocate who has a proven track record of building and leading teams that scale and succeed. She has experience working across early-stage startups and later-stage companies primarily focused on B2B account management, customer success, sales, customer service, and operations. Megan is an action-oriented leader who has been delivering results across a variety of functions to drive several renown organizations forward into the future.

In this episode Megan/Adrian discuss a number of ideas for how customer focused business leaders can continue to improve and shape The Four CX Pillars; Team, Tools, Process and Feedback within their company.

Huge thanks to Megan for coming on the show and sharing her story with the CXNation!

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