Hey CX Nation,
In episode #154 of The CXChronicles Podcast we welcomed Gaurav Bhattacharya, CEO at Involve AI based in Los Angelas, CA.
Similar to CXC, Gaurav & his team are on a mission to make the world's companies more customer centric. Involve.ai organizes all customer data and makes it useful to stop customers from leaving and expand them to increase revenue.
The magic is in the AI to find signals from all unstructured data and predict churn and expansion from sources like CRM, product usage and behavior data, emails, calls, and support channels.
Gaurav and Adrian also chat through The Four CX Pillars: Team, Tools, Process & Feedback to share some of the tips & tricks that have worked for Involve AI as they've built & grown their business & team.
**Episode #154 Highlight Reel:**
1. Expanding your team's customer health scoring visibility to grow your business
2. Building a team focused on collaboration, humility, ownership & intrinsic motivation
3. The average SMB business uses 11 SaaS tools to manage their customer experience
4. Aggregating your customer data into one place to make it easier to assess & act upon it
5. Building a unique feedback mechanism into your business as it scales & grows
Huge thanks to Gaurav for coming on The CXChronicles Podcast and featuring his team's work and efforts in pushing the customer experience & customer success operations space into the future.
Click here to learn more about Gaurav Bhattacharya
Click here to learn more about Involve AI
If you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review. This is the easiest way that we can find new listeners, guests and future customer focused business leaders to tune into our weekly podcast.
Be sure to grab a copy of our book “The Four CX Pillars To Grow Your Business Now” on Amazon & check out the CXChronicles Youtube channel for videos of all of our episodes, they're actually starting to stack up!
Reach out to CXC at INFO@cxchronicles.com for more information about how we can help your team make customer happiness a habit!
Support the show (https://cxchronicles.com/)