Hey CX Nation,
In this week's episode of The CXChronicles Podcast #166 we welcomed Bill Staikos, Senior Vice President of Industry Solutions at Medallia. Medallia is the pioneer and market leader in experience management.
Bill leads the Industry Solutions team globally, they work each day towards bringing deep domain expertise across industries, and in specialty areas including. Analytics/AI/ML, Employee Experience, Digital and Contact Center to help their clients win through customer & employee experience, no matter their level of maturity.
Bill is also the host of the award winning podcast “Be Customer Led” a show that explores how organizations are developing and nurturing customer-led cultures on their journey to create customer and employee experiences that keep their people engaged and coming back for more.
In this episode Bill and Adrian chat through how Bill has tackled The Four CX Pillars: Team, Tools, Process & Feedback in his career + he shares some of the tips & tricks that have worked for the team at Medallia as they've built & grown their customer portfolio & revenues.
**Episode #166 Highlight Reel:**
1. How helping to run the family diner built Bill's foundation for customer experience success
2. Communicating your values & expectations to help you better understand your customers
3. Why the best CX rock-stars are well-rounded players with a diverse skill & knowledge set
4. Constantly sharing learnings with your customers & team to improve your performance
5. Leveraging team & department scorecards to keep your company's compass aligned
Huge thanks to Bill for coming on The CXChronicles Podcast and featuring his team's work and efforts in pushing the customer experience and success space into the future.
Click here to learn more about Bill Staikos
Click here to learn more about Medallia
Click here to listen to the Be Customer Led Podcast
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