Hey CX Nation,
In this week's episode of The CXChronicles Podcast #181 we welcomed Tom Goodmanson, President & CEO at Calabrio based in Minneapolis, MN.
Calabrio's products and services help their customers maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalized coaching.
In this episode, Tom and Adrian chat through how he has tackled The Four CX Pillars: Team, Tools, Process & Feedback throughout his career + shares some of the tips & tricks that have worked for him across his customer focused business leader journey.
**Episode #181 Highlight Reel:**
1. Dividing and conquering your way to growth and scalability
2. Ideas for how your team can master the debate of “Build it or buy-it?”
3. Creating CX/EX focused “story tellers” within your business to grow & scale
4. Putting your developers in front of your customers early to expedite innovation
5. How Workday's Peakon Employee Voice platform drives Calabrio's EX success
Huge thanks to Tom for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the employee experience and customer success space into the future.
Click here to learn more about Tom Goodmanson, President and CEO at Calabrio
Click here to learn more about Calabrio
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And be sure to grab a copy of our book “The Four CX Pillars To Grow Your Business Now” available on Amazon + check out the CXChronicles Youtube channel to see all of our customer focused business leader video content + our past podcast episodes!
Reach out to CXC at INFO@cxchronicles.com for more information about how we can help your business make customer happiness a habit!