Hey CX Nation,
In this week's episode of The CXChronicles Podcast #182 we welcomed Fran Brzyski, Founder & CEO at Hark, based in New York City.
Hark is reimagining Customer Experience. In a world where video has become an integral part of communication, how do we allow for customers to easily send their requests to their favorite brands while delivering the “perfect ticket” to CX teams?
Hark does just that in a sophisticated way that opens up a new channel for customers to engage.
In this episode, Fran and Adrian chat through how he has tackled The Four CX Pillars: Team, Tools, Process & Feedback throughout his career + shares some of the tips & tricks that have worked for him across his customer focused business leader journey.
**Episode #182 Highlight Reel:**
1. The future of problem tickets & leveraging video to drive feedback & innovation
2. Why CX Leadership positions are incredibly difficult to serve & thrive in
3. Building Asynchronous feedback loops to drive trust & transparency
4. Leveraging user-testing to understand key moments of your customer journey
5. Creating a new lens for your internal teams to best understand your customer data
Huge thanks to Fran for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the employee experience and customer success space into the future.
Click here to learn more about Fran Bryzski
Click here to learn more about Hark
If you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review today. This is the easiest way that we can find new listeners, guests and future business leaders to join our customer focused community!
And be sure to grab a copy of our book “The Four CX Pillars To Grow Your Business Now” available on Amazon + check out the CXChronicles Youtube channel to see all of our customer focused business leader video content + our past podcast episodes!
Reach out to CXC at INFO@cxchronicles.com for more information about how we can help your business make customer happiness a habit!