In this episode of the CXChronicles Podcast we jump into a brand new CXWeekly update related to some of the things you and your team can do to help your customers manage the recent COVID19 (Coronavirus) outbreak that we are all experiencing.
Customer experience, customer service, customer sales teams and any other customer facing reps are currently fighting the COVID19 outbreak on a different type of “front line” across the globe right now. The news continues to highlight how millions of customers across the world have been looking for status updates, payment updates, order cancellations, etc. This has already proven to have a crippling impact on global markets near and far and will likely continue to show its ripple effects for the next year (or years) to come in the future.
In this episode of the CXChronicles Podcast, Adrian hops into a number of different ideas with the CXNation around how they can begin to think about managing remote teams, using Slack to stay in touch, and a huge announcement around CXChronicles’ first book that just hit Amazon this past week — “The Four CX Pillars — The Customer Experience Manager Playbook” order your copy today!
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