In episode #95 of The CXChronicles Podcast we welcomed Kathy Dalpes VP of Global Customer Support at Zendesk to talk with the CXNation.
Kathy talks with Adrian about her customer experience leadership journey helping to build the customer support teams and strategies at a plethora of global brands including AT&T, E-Bay, Belkin, Skype, Spotify and Zendesk.
In this episode you will hear from an awesome customer focused business leader that has skillfully directed a plethora of multi-language and cultural Customer Support centers for top global companies.
Kathy has spent 20+ years cultivating vital relationships with external clients and across internal teams and departments. She has lead large teams and supported leading companies as subject matter expert in customer service and sales management; including inbound/outbound phone, email, Social Media and Community Support channels. As well as delivering superior offshore, near-shore, on-shore, outsourcing customer support leadership.
Listen to this episode today and huge thanks to Kathy for coming on the CXCPodcast and sharing her story!
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