Hey CX Nation,
In this week's episode of The CXChronicles Podcast #171 we welcomed Alister Esam, CEO & Founder at Process Bliss based in Newbury, England.
Process Bliss helps their customers embed process in their business to help it run like clockwork. Process Bliss helps optimize your company by identifying blockers, pinpointing the key processes, improving them on a regular basis + working with your team so they are apart of the process.
Ultimately, people are smarter than process, which is why Process Bliss not only manages your recurring processes, it shows you where process is failing your people, and empowers them to complete it in the best way they know how.
In this episode of CXCP, Alister and Adrian chat through how he has tackled The Four CX Pillars: Team, Tools, Process & Feedback throughout his career + shares some of the tips & tricks that have worked across his customer focused business leader journey.
**Episode #171 Highlight Reel:**
1. Why process is typically dealt with as a “dirty word” in many companies
2. Inviting your very best customers into the scaling & optimization process
3. Understanding your core roles + areas of accountability & authority
4. Why process helps to drive all The Four CX Pillars
5. How your business will gravitate towards the focus areas that you measure
Huge thanks to Alister for coming on The CXChronicles Podcast and featuring his team's work and efforts in pushing the customer experience and customer success space into the future.
Click here to learn more about Alister Esam
Click here to learn more about Process Bliss
If you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review. This is the easiest way that we can find new listeners, guests and future customer focused business leaders to tune into our weekly podcast.
And be sure to grab a copy of our book “The Four CX Pillars To Grow Your Business Now” on Amazon + check out the CXChronicles Youtube channel with all of our video episodes & customer focused business leader content!
Reach out to CXC at INFO@cxchronicles.com for more information about how we can help your business make customer happiness a habit!