Hey CX Nation,
In this week's episode of The CXChronicles Podcast #172 we welcomed Fang Cheng, CEO & Founder at Linc based in Santa Clara, CA.
Linc is the only CX Automation platform built for retail that is changing the conversation in commerce. Their award winning AI powers an infinitely scalable digital workforce for real conversations that solve real problems for your customers.
Brands like Levi’s, Shiseido, Carter's OshKosh, and many others partner with Linc to deliver extraordinary experiences that span the customer lifecycle to reduce support costs, increase sales conversions, and grow revenue.
In this episode of CXCP, Fang and Adrian chat through how she has tackled The Four CX Pillars: Team, Tools, Process & Feedback throughout her career + shares some of the tips & tricks that have worked across her customer focused business leader journey.
**Episode #172 Highlight Reel:**
1. How sub-par customer experiences can help to ignite new business opportunities
2. How product management can help to fuel your CX/CS optimization possibilities
3. Why modern customers demand quick access to information + convenience
4. Ideas for how you can include your entire team in owning your CX/CS
5. How you can leverage your VOC reporting to be your North Star
Huge thanks to Fang for coming on The CXChronicles Podcast and featuring her team's work and efforts in pushing the customer experience and customer success space into the future.
Click here to learn more about Fang Cheng
Click here to learn more about Linc
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And be sure to grab a copy of our book “The Four CX Pillars To Grow Your Business Now” on Amazon + check out the CXChronicles Youtube channel with all of our video episodes & customer focused business leader content!
Reach out to CXC at INFO@cxchronicles.com for more information about how we can help your business make customer happiness a habit!