Hey CX Nation,
In this week's episode of The CXChronicles Podcast #175 we welcomed Deon Nicholas, CEO & Co-Founder at Forethought AI based in San Francisco, CA.
Forethought AI is a Silicon Valley software company founded by a team of Dropbox, Palantir, and Autonomy alumni in 2017. Their mission is to unlock human potential through the power of AI.
Forethought transforms the customer experience by infusing human-centered AI at each stage of the customer support journey. With Forethought, organizations can resolve common cases instantly, predict and prioritize tickets, and assist agents with relevant knowledge—all from one AI platform.
In this episode, Deon and Adrian chat through how he has tackled The Four CX Pillars: Team, Tools, Process & Feedback throughout his career + shares some of the tips & tricks that have worked for him across his customer focused business leader journey.
**Episode #175 Highlight Reel:**
1. How AI can transform any company's customer experience & customer success
2. Improving how you set priorities + understanding core activities that drive innovation
3. Why customer expectations have changed forever & how your business can adapt
4. Embedding process into your business behaviors and team culture as you scale
5. Why customer & employee feedback needs to be the catalyst for driving action
Huge thanks to Deon for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience and customer success space into the future.
Click here to learn more about Deon Nicholas
Click here to learn more about Forethought AI
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And be sure to grab a copy of our book “The Four CX Pillars To Grow Your Business Now” available on Amazon + check out the CXChronicles Youtube channel to see all of our customer focused business leader video content + our past podcast episodes!
Reach out to CXC at INFO@cxchronicles.com for more information about how we can help your business make customer happiness a habit!