Hey CX Nation,
In this week's episode of The CXChronicles Podcast #193 we welcomed Agnese Spona, Managing Director at MadeFor. based in Amsterdam, Netherlands.
MadeFor provides learning experiences that help individuals and teams grow and stay competitive in a rapidly changing digital world.
In this episode, Agnese and Adrian chat through how she has tackled The Four CX Pillars: Team, Tools, Process & Feedback and shares tips & best practices that have worked across her own customer focused business leader journey.
**Episode #193 Highlight Reel:**
1. Why investing in your team & employees is the one of the first steps in building world class customer experiences
2. Start bursting your teammates bubbles and be more candid
3. Why chronicling your history drives innovation & fuels tribal knowledge
4. Ideas for how you can wrangle process management as you scale
5. Compartmentalizing your customer & employee feedback to find focus
Huge thanks to Agnese for coming on The CXChronicles Podcast and featuring her work and efforts in pushing the customer and learning experience space into the future.
Click here to learn more about Agnese Spona
Click here to learn more about MadeFor.
If you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review today. Or you know what would be even better? Go tell one of your friends or teammates about our content, services & community & invite them to join the CX Nation!
Also grab a copy of my book “The Four CX Pillars To Grow Your Business Now” available on Amazon or the CXC website.
For you non-readers out there, go check out the CXChronicles Youtube channel to see all of our customer focused video content & short-reel CTAs to improve your CX today (while you're there — can you politely go smash that subscribe button).
Contact us anytime to learn more about CXC at INFO@cxchronicles.com and ask us about how we can help your business & team make customer happiness a habit now!