Hey CX Nation,
In this week's episode of The CXChronicles Podcast #192 we welcomed Michael Israel, Head of Field Service Evangelism at Zuper based in Seattle, WA.
Zuper is building digital solutions to help businesses provide exceptional customer experience. Their mission is to create the world’s most comprehensive tool for field workforce management.
Zuper is growing at an exceptional rate, backed by some of the world’s leading venture capitalists (FUSE, Sequoia, Prime Venture Partners, HubSpot). Zuper powers more than 500+ organizations and has helped to serve more than six million work orders and helped numerous organizations achieve unprecedented growth.
In this episode, Michael and Adrian chat through how he has tackled The Four CX Pillars: Team, Tools, Process & Feedback throughout his career + shares some of the tips & tricks that have worked for him across her own customer focused business leader journey.
**Episode #192 Highlight Reel:**
1. Leveraging 50+ years of field services, technology & customer experience
2. Working with product development to build features that equal customer success
3. Connecting your field technicians directly with your customers each day
4. While process is important, showing positive results is paramount
5. Constantly show your customers what you are building from their feedback
Huge thanks to Michael for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience and field services space into the future.
Click here to learn more about Michael Israel
Click here to learn more about Zuper
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